Site Manager

3 weeks ago


Berkshire, United Kingdom National Trust Full time
About the Role

We are seeking an experienced Site Manager to join our team at Runnymede, a unique and historic site with a rich cultural heritage. As a Site Manager, you will be responsible for the day-to-day management of the site, ensuring that it is safe, secure, and welcoming for visitors.

Key Responsibilities
  • Manage the site's operations, including visitor experience, maintenance, and compliance.
  • Work closely with the Property Operations Manager to develop and implement site plans and strategies.
  • Lead a small team of property and ranger staff, providing guidance and support as needed.
  • Develop and maintain relationships with stakeholders, including local authorities, community groups, and volunteers.
  • Ensure that the site is compliant with all relevant laws, regulations, and National Trust policies.
Requirements
  • Significant operational management experience in a busy customer-facing environment and/or at historic properties.
  • An appreciation of balancing visitor experience with revenue generation.
  • Experience of assessing and leading risk, and knowledge of health and safety and compliance requirements.
  • Strong communication skills, enabling the establishment of good working relationships with colleagues and partners.
  • The ability to work on your own initiative, respond to varying pressures, and lead difficult situations.
  • Leadership experience, including good decision-making skills, a positive attitude, accountability, and organizational skills.
  • Strong communication skills, including awareness of phenomenal customer service and experience of complaints handling.
About Us

The National Trust is a charity that protects and preserves historic sites and green spaces for future generations. We are committed to creating an inclusive culture, where everyone feels they belong. We welcome and value diversity, and we are looking for someone who shares our values and is passionate about heritage and delivering an engaging visitor experience.

What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work in a unique and historic environment.
  • The chance to develop your skills and experience in a dynamic and supportive team.
  • A comprehensive training program, including induction, on-the-job training, and ongoing development opportunities.
  • A generous pension scheme and other benefits, including free entry to National Trust places for you and your family.

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