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Restaurant Operations Manager

1 month ago

Birmingham, Birmingham, United Kingdom Archie's Full time

General Manager Role at Archie's

We are seeking a highly skilled and experienced General Manager to join our team at Archie's, a 5-star-studded restaurant with a unique menu and a vibrant atmosphere.

The successful candidate will be responsible for coordinating the day-to-day operations of the restaurant, delivering superior service, and maximising customer satisfaction.

Key Responsibilities:

  • Coordinate the day-to-day operations within the restaurant
  • Deliver superior service and maximise customer satisfaction
  • Respond efficiently and accurately to customer dissatisfaction
  • Ensure the team is deployed accurately to meet the needs of the business
  • Appraise staff performance and provide feedback to improve productivity
  • Develop the store's management team as part of Archie's succession and progression plan
  • Ensure full compliance of weekly & daily stock counts
  • Complete weekly & daily checks including Health & Safety and Food Hygiene compliance to audit standard
  • Adhere to all cash control policies and procedures
  • Ensure compliance with sanitation and safety regulations
  • Maintain brand awareness and suggest ways to improve
  • Control operational costs and identify measures to reduce wastage and increase profit
  • Complete and submit accurate reporting on all financial aspects of the restaurant

Requirements and Skills:

  • Proven work experience as a Restaurant Manager, General Manager, Hospitality Manager or similar role specifically in a branded or quick service restaurant
  • Proven customer service experience as a Manager
  • Extensive food and beverage (F&B) knowledge, with a real passion and knowledge for the products within the business
  • A good understanding of hospitality systems/ software and the ability to navigate through them with confidentiality
  • Strong leadership, motivational and people skills
  • Acute financial management skills

Benefits:

  • Quarterly paid bonus based on achieving set store targets
  • A free meal on every shift +30% discount in ALL Archie's sites for you and your guests
  • 20 days annual leave, plus bank holidays
  • Employee referral scheme

What We Offer:

Archie's is a dynamic and fast-paced restaurant with a passion for delivering exceptional customer service and a unique dining experience. We offer a competitive salary, quarterly bonuses, and a range of benefits to our employees.

About Archie's:

Archie's is a 5-star-studded restaurant with a unique menu and a vibrant atmosphere. We have a strong commitment to delivering exceptional customer service and a unique dining experience.

How to Apply:

If you are a motivated and experienced General Manager looking for a new challenge, please submit your application to us.