Air Import Coordinator

1 month ago

Feltham, Greater London, United Kingdom Expeditors Full time

Job Title: Air Import Agent

Job Summary:

We are seeking a highly skilled Air Import Agent to join our team at Expeditors. As an Air Import Agent, you will be responsible for ensuring the timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department.

Key Responsibilities:

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operating system
  • Track and trace Air Import files as required
  • Use Workflows on a daily basis
  • Ensure timely delivery of freight to customers for Import shipments
  • Ensure documents are timely sent to customer or broker for customs purposes
  • Ensure accurate and timely client and Service Providers billing
  • Interact with our customers in arranging their international shipments, meeting customer service standards
  • Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers' standard operating procedures are followed and updated
  • Meet KPI standards, as per the company procedures
  • Oversee communications, timely responses to emails and requests (internal and external)

Requirements:

  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
  • Meet company standards of 52 hours training per year, including as needed management/leadership training

What We Offer:

At Expeditors, we offer a dynamic and challenging work environment that fosters growth and development. We are committed to providing our employees with the tools and resources they need to succeed.

How to Apply:

Interested candidates should submit their application through our website.

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