Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at a prestigious hotel. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities:

• Answering and responding to guest inquiries and resolving any issues in a professional and courteous manner
• Managing front desk operations, including handling cash and credit transactions, and maintaining accurate records
• Providing information and assistance to guests regarding hotel facilities, services, and local attractions
• Collaborating with other departments to ensure seamless guest experiences

Requirements:

• Excellent customer service skills and a strong telephone manner
• Ability to work in a fast-paced environment and multitask with ease
• Strong communication and problem-solving skills
• Availability to work a variety of shifts, including weekends and holidays

What We Offer:

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive work environment