IT Support Specialist

6 days ago


Loughborough, Leicestershire, United Kingdom Rainbows Hospice for Children and Young People Full time

Job Title: I.T. Technician


Rainbows Hospice for Children and Young People is seeking a skilled I.T. Technician to join our team. As our first point of contact for IT technical support, you will play a vital role in ensuring the smooth operation of our systems.


Key Responsibilities:



  • Install, configure, and maintain software and hardware components of computer and network systems.
  • Diagnose and troubleshoot software and hardware issues.
  • Support users with technical problems.
  • Complete onboarding and offboarding requirements to ensure equipment is provided or reclaimed.
  • Have a good understanding of Microsoft Office Suite, including Teams, SharePoint, and portal administration.
  • Work through your own ticket queue to meet Service Level Agreement requirements.

Requirements:



  • A minimum of a Level 3 Advanced Diploma in ICT Systems Support or equivalent.
  • Extensive knowledge of Microsoft packages, including SharePoint, Teams Voice, and Portal administration.
  • Demonstrable experience of working in a large organisation supporting IT services.
  • Experience of PC hardware, operating systems, and applications software.

Our Benefits:



  • Free on-site parking at the Hospice.
  • Eligibility to join the Blue Light Card discount scheme.
  • Bupa Cashback plan.
  • Life Assurance.
  • 27 days holiday, plus bank holiday allowance.
  • Free access to our Employee Assistance Programme.
  • Access to occupational health.
  • Contributory pension scheme or salary sacrifice pension scheme.
  • Affordable meals at the Hospice.

Equality, Diversity & Inclusion:


We are an inclusive organisation and welcome applications from individuals who are underrepresented in the Health and Social Care sector.


About Us:


Rainbows Hospice for Children and Young People provides specialist end-of-life, palliative, and respite care to babies, children, and young people in the East Midlands.


Our Values:


Because WE CARE, we are:


We transform care for those children and young people who have a life-limiting or life-threatening condition.


We relieve the pain and symptoms associated with life-limiting or life-threatening conditions.


We support every child and young person to achieve their full potential.


We create memories for families to treasure.


We provide comfort and compassion at the time of and following the death of a child or young person.


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