Front of House Team Member

2 weeks ago


Morecambe, Lancashire, United Kingdom Cumbria and Lancashire Full time
About The Midland Hotel

The Midland Hotel is a stunning addition to The Inn Collection Group, offering a unique blend of great ales, delicious food, and a warm welcome. Located in a beautiful beach-front setting, this hotel is the perfect base to explore the Lake District and Lancashire.

Our Culture

At The Inn Collection Group, we pride ourselves on staying true to our pub roots, creating inns where everyone would like to eat, drink, sleep, and explore. Our people are the key to our success, and we strive to ensure that every customer feels at the heart of everything we do.

Job Summary

We are seeking a Front of House Team Member to join our team at The Midland Hotel. As a Front of House Team Member, you will be the first point of contact for our customers, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities
  • Meet and greet customers, taking food and drink orders and delivering exceptional customer service.
  • Work collaboratively with the kitchen team to deliver great food and excellent service.
  • Deliver bills and take payment efficiently, ensuring a seamless customer experience.
  • Support your team members, working together to achieve excellent service standards.
  • Adhere to health and safety standards, ensuring a safe and enjoyable experience for all customers.
What We Offer

As a Front of House Team Member at The Midland Hotel, you will enjoy a range of benefits, including:

  • Extra paid holiday in the month of your birthday.
  • 50% off food in any of our Inns.
  • £1 bed and breakfast in any of our Inns during January, February, or March.
  • 1/3 off room bookings all year round.
  • Friends and family pass - 15% off bed and breakfast rate.
  • £50 on the day bookings for bed and breakfast at any of our Inns.
  • Employee Assistance Programme – 24/7 confidential support.
  • Tronc (tips).
  • Working for a Best Pub Employer at the Publican Awards.
  • Paid breaks in our Inns.
  • Work for an Employer that gives back to their local community via our Give INN Back scheme.
  • Mental Health awareness within the workplace - Training provided for all managers.
Requirements

To be successful as a Front of House Team Member, you will:

  • Have previous experience working in a customer-facing role.
  • Be enthusiastic and passionate about food, beer, and people.
  • Deliver excellent customer service and great teamwork in a fast-paced and pressurised environment.
  • Be someone who can deliver the experiences they would like to receive themselves.


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