Night Shift Supervisor
1 day ago
We are seeking a highly motivated and experienced Guest Service Night Manager to join our team at Holiday Inn Leeds Garforth. The successful candidate will be responsible for managing all guest operations, guiding and supporting a team of Guest Service Assistants during the night shift.
This is an excellent opportunity for someone who is passionate about delivering outstanding customer service and has proven leadership experience in a similar role. As a Guest Service Night Manager, you will ensure that all guests receive an exceptional level of service, one that consistently meets or exceeds brand and company metrics and objectives.
- To lead the Guest Experience function at the hotel, ensuring all guests receive an outstanding level of service through the night.
- Offering full services, wherever practical, to all residents; including bar service, 24-hour room service and guest information.
- Carrying out all Night Audit procedures.
In this role, you will also have the opportunity to develop and implement strategies to improve the guest experience, working closely with other departments to ensure seamless delivery of services.
What You'll Need- A minimum of [X] years' experience in a similar role, preferably in a hotel or hospitality environment.
- Proven leadership skills, with the ability to motivate and develop a team of Guest Service Assistants.
- An excellent understanding of customer service principles and practices.
- Ability to work effectively under pressure, meeting challenging deadlines and targets.
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