Senior Technical Support Specialist

8 hours ago

Taunton, Somerset, United Kingdom Clear IT Recruitment Full time
Job Title: Senior Technical Support Analyst

We are seeking a highly skilled Senior Technical Support Analyst to join our team at Clear IT Recruitment. As a key member of our IT support team, you will be responsible for providing technical support to our clients, specializing in Microsoft 365.

Key Responsibilities:
  • Provide 3rd line technical support to clients, specializing in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.)
  • Manage and resolve complex issues related to desktop environments, including hardware and software configurations.
  • Support network infrastructure, including routers, firewalls, switches, and VPN setups.
  • Troubleshoot and resolve escalated tickets from the 2nd line support team.
  • Perform system administration tasks, including Active Directory, Azure AD, and other cloud-based platforms.
  • Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions.
  • Monitor system performance and ensure high availability for business-critical services.
  • Liaise with external vendors and service providers to resolve issues when required.
  • Provide mentorship and guidance to junior support staff.
Desirable Skills & Experience:
  • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams, and OneDrive.
  • Experience with scripting and automation tools (PowerShell).
  • Microsoft 365 endpoint management, including deployment services and policy management.

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