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Care Manager
2 months ago
About the Role:
We are seeking an experienced and motivated Care Manager to join our team at Home Instead. As a Care Manager, you will be responsible for the development and growth of our domiciliary care service, ensuring the delivery of high-quality care to our clients.
Key Responsibilities:
- Coordinate the setup, growth, and development of our private domiciliary care service for older people in the local area.
- Network with local community groups to raise awareness of our service.
- Promote the highest standards of care and service.
- Recruit and train Care Professionals.
- Convert new client enquiries and coordinate staffing rotas.
- Conduct care planning and risk assessments, ensuring compliance with relevant legal and regulatory requirements.
- Manage a team, ensuring exceptional service delivery to our clients and effective workload management.
- Ensure successful operation of quality control systems and perform quality assurance visits for clients.
- Continuously review and improve our processes to ensure the most effective and efficient service delivery.
- Effectively manage complaints and incidents, conducting investigations and using findings to initiate improvements.
Requirements:
- Extensive care experience with excellent customer service and people management skills.
- Commercial awareness.
- Strong influencing skills.
- Able to demonstrate achievement of business growth targets.
- Ability to build good working relationships.
- Strong organisation and planning skills.
- Drive and motivation to take on a broad role and develop our care services.
- Able to work well and accurately under pressure, with minimal supervision.
- Flexibility to meet business demands, including participating in an on-call rota.
- Minimum qualification of NVQ Level 3 in Health & Social Care, with a willingness to work towards NVQ Level 5.
Additional Information:
We offer a competitive initial salary of £32,500 - £35,000 per annum, based on experience, as well as career progression opportunities, a rewards scheme, and employee support line. We also provide access to our online discounts portal, a laptop, and work mobile phone. Our holiday entitlement includes 25 days plus 8 days statutory Bank Holidays (33 days in total).
This role will play a vital part in ensuring our clients receive the highest quality care and will make a real difference for the older people we work with. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
