Food Service Operations Manager

22 hours ago


Norwich, Norfolk, United Kingdom Compass UK & Ireland Full time

Job Title: Food Service Operations Manager

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About Us: As a leading provider of food and beverage services, Compass Group UK&I is committed to delivering exceptional experiences to our clients and customers. We're seeking an experienced Food Service Operations Manager to join our team in Norwich.

Job Description:

  • Responsible for the overall efficient and effective management of the contract, ensuring great quality, consistent food and beverage services across 5 outlets.
  • Maintain positive client relationships, ensuring we are true partners in their business.
  • Ensure the smooth planning of the contract and resources to deliver a first-class food and beverage service to our clients and customers.
  • Responsible for the management, recruitment, development, and training of team members.
  • Evaluate and implement changes to improve customer satisfaction and operational efficiency.
  • Deliver on agreed financial targets, running commercially in line with net income and cost targets.

Key Responsibilities:

  • Supervise daily operations, ensuring seamless delivery of food and beverage services.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Collaborate with the General Manager to ensure effective resource allocation and budget management.
  • Maintain accurate records and reports, analyzing data to inform decision-making.
  • Adhere to company policies, procedures, and regulatory requirements.

Requirements:

  • Proven experience as a Restaurant Manager or similar role.
  • Demonstrated ability to manage teams, prioritize tasks, and meet deadlines.
  • Strong communication and interpersonal skills, with excellent relationship-building abilities.
  • Aptitude for problem-solving, analytical thinking, and strategic planning.
  • Ability to work under pressure, remaining calm and composed in high-stress situations.
  • Familiarity with health and safety protocols, with a strong focus on maintaining a safe working environment.

Salary: £45,000 - £55,000 per annum, dependent on experience.

Benefits:

  • Comprehensive benefits package, including contributory pension scheme, career pathways, and wellbeing programs.
  • Quick access to digital GP services, wider healthcare benefits, and travel discounts.
  • Exclusive offers on food shopping, cinema tickets, and cash rewards for employee spend.

How to Apply:

Please submit your application, including your CV and cover letter, outlining your relevant experience and qualifications.

Contact Information: If you require any additional information or would like to discuss this opportunity further, please do not hesitate to contact us.



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