Professional Learning Experience Specialist
3 days ago
Company Overview
The Marshall Motor Group is a leading automotive retailer operating 143 franchise stores across England, representing 24 manufacturer brands. As part of the Constellation Automotive Group, we offer a dynamic and challenging environment for professionals to grow their careers.
About the Role
We are seeking an experienced Learning & Development Specialist to join our HR team. This exciting opportunity involves designing and delivering training programs to support the growth and development of our employees. The ideal candidate will have expertise in learning and development, with experience in creating engaging content for various stages of the employee lifecycle.
Key Responsibilities
- Facilitate induction and onboarding programs for new employees to ensure they receive comprehensive support and set them up for success
- Continuously improve and refine our induction and onboarding program content, facilitating sessions virtually or physically across multiple locations
- Deliver sales training programs to ensure all employees are compliant with customer outcome expectations
- Develop aftersales/service training programs to drive customer loyalty and retention through exceptional service
- Facilitate leadership programs for first-level and mid-level managers to enhance business performance
- Collaborate with the L&D Manager to design and deliver innovative learning solutions aligned with business needs and objectives
Requirements
- Strong knowledge of FCA-regulated products and consumer duty
- Expertise in learning and development, including best practices, theories, and design principles
- Excellent facilitation and delivery skills, with the ability to engage colleagues and make learning stick
- Tech-savvy, with proficiency in social media, learning platforms (LMS), Excel, and PowerPoint
- Experience in designing and delivering learning interventions for various business functions and levels
Benefits
- A competitive salary of up to £36,000, depending on experience
- 25 days annual leave plus bank holidays, company car or car allowance, individual private healthcare, life assurance, and pension scheme
- Opportunities for career growth and professional development within the Constellation Automotive Group
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