Optical Sales Assistant

1 month ago


London, Greater London, United Kingdom Cribbs Causeway Full time

Role Overview


As a Retail Optical Assistant at Vision Express, you will play a key role in providing exceptional customer service and ensuring that our customers leave happy with eyewear that fits properly and meets their vision needs.

Key Responsibilities


  • Assist customers in finding and selecting eyewear that meets their needs
  • Help with frame adjustments, repairs, and fittings
  • Perform pre-screening eye examinations and administrative tasks such as scheduling appointments and processing payments
  • Provide tailored and effective service to help customers maximise their visual potential and enhance their lifestyle


What We Offer




  • Sales and performance-based bonus
  • Targeted incentives
  • Pension scheme
  • Life Assurance - 2 x your basic annual salary
  • Private medical cover for you and your family
  • Free eyewear annually with eligibility from day one of joining us
  • Opportunities to get involved in the OneSight EssilorLuxottica Foundation
  • Discounts throughout the year for your friends and family
  • Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between
  • Days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
  • Flexible health-related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
  • Opportunities to join a company-wide community with peer-to-peer knowledge sharing and collaborating through our internal channels
  • Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme


About Us



We are Vision Express - with over stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you.



Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses. We are home to the most loved and widely-recognised vision care and eyewear brands in the world.



Who is the Perfect Candidate?



We are looking for someone who is passionate about delivering exceptional customer service and has a keen eye for detail. You will be confident, enthusiastic and have a passion for helping others. You will also have a good understanding of our optical products and services, including frames, lenses, and contact lenses.



What We Are Looking For




  • Excellent customer service skills
  • Ability to work as part of a team
  • Exceptional attention to detail
  • Ability to work under pressure and handle challenging situations
  • Confidence, passion, drive and enthusiasm
  • Knowledge and understanding of our optical products and services


How to Apply



If you are passionate about delivering exceptional customer service and have a keen eye for detail, we would love to hear from you. Please submit your application, including your CV and a cover letter, to us today.


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