Customer Service Representative

3 weeks ago

London, Greater London, United Kingdom Fusion Lifestyle Full time

We are seeking a highly skilled Customer Service Representative to join our team at Fusion Lifestyle.

About the Role:

The Customer Service Representative will be the first point of contact for our customers, providing a warm and professional welcome to each visitor. This role involves managing the customer database, driving membership sales, and assisting customers in selecting the right level of membership for them.

Key Responsibilities:

  • Provide exceptional customer service, ensuring a positive and professional experience for all customers.
  • Manage the customer database, proactively driving membership sales and assisting customers in their choices.
  • Process and prepare food and drink orders, assisting with service when required.
  • Present and sell food and drink stock to customers in a friendly, efficient, and timely manner.
  • Fill and replenish food and drink displays, ensuring all displays are presented, merchandised, and priced in line with established standards.
  • Conduct basic record-keeping tasks, such as temperature checks and wastage records.

What We Offer:

Fusion Lifestyle offers attractive employee benefits and competitive rates of pay. We provide training and qualifications in a range of leisure activities, as well as skills for life. Our extensive range of training and development opportunities have options for full or part funding.

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