Floor Manager

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Naylor's Equestrian Llp Full time

At JD Group, we're committed to delivering an exceptional customer experience across our stores. As a key member of our in-store team, you'll play a vital role in creating an engaging and inspiring shopping environment.



Role Overview

As a Floor Manager, you'll be responsible for providing visual support to the store, ensuring that our customers are engaged and motivated through creative product placement and the latest fashion trends. You'll create eye-catching window and in-store displays that maximize store profitability, while also dealing with customer complaints and enquiries in a professional and courteous manner.



Key Responsibilities


  • Monitor staff service levels to maximize store sales and provide a positive customer experience.
  • Utilize in-store devices to offer customers the entire product range and provide assistance with the maintenance of standards on the sales floor.
  • Provide training and development opportunities to staff, encouraging personal progression and growth within the store.
  • Work collaboratively with the sales team to achieve sales targets and provide a high level of customer service.


What We Offer


  • Incremental holiday allowance
  • Staff discount on JD Group and other brands within the organization
  • Pension scheme - depending on level of role
  • Personal development opportunities to learn and develop at work


We're looking for a highly motivated and customer-focused individual to join our team. If you have a passion for delivering exceptional customer service and creating an engaging shopping environment, we'd love to hear from you.


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