Customer Experience Team Member

2 weeks ago


Leeds, Leeds, United Kingdom Arbor Education Full time
About the Role

We are seeking a skilled customer service professional to join our Arbor Education team. As a key member of our support team, you will be responsible for providing exceptional customer service to our schools.

Your primary focus will be on resolving customer queries, identifying and mitigating potential risks, and working closely with internal teams to ensure seamless service delivery.

Key responsibilities include:

  • Providing timely and effective support to customers via phone, email, and webchat.
  • Identifying and escalating potential risks to relevant teams.
  • Working collaboratively with colleagues to resolve customer issues within service level agreements (SLAs).
  • Assisting in the development of FAQs and online guide materials.
  • Staying up-to-date with internal systems and processes, and contributing to their improvement.

Within 6 months, you will have the opportunity to:

  • Participate in our feedback process, providing valuable insights to product, project, and engineering teams.
  • Become part of our ongoing scaling projects, helping customers in various channels, including webchat.
  • Develop your problem-solving skills, investigating issues and proposing creative solutions.
  • Gain experience using a CRM or MIS system, or demonstrate the ability to quickly learn new systems.
  • Improve your written and spoken English skills.


  • Leeds, Leeds, United Kingdom D. M. Keith Full time

    Job OverviewWe are seeking an experienced Automotive Repair Team Member to join our team at D. M. Keith. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that all repairs are completed to the highest standard.


  • Leeds, Leeds, United Kingdom Aibo Recruitment Ltd Full time

    We are seeking a highly motivated and friendly Customer Service Team Member to join our team at Aibo Recruitment Ltd.Job SummaryThis is an exciting opportunity for an individual who is eager to learn and grow with our company. As a Customer Service Team Member, you will be the first point of contact for customers, providing excellent service and...


  • Leeds, Leeds, United Kingdom Bannatyne Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Experience Specialist to join our team at Bannatyne. As a key member of our club team, you will be responsible for delivering exceptional customer service and ensuring that our members have an outstanding experience.Key ResponsibilitiesRepresent the Bannatyne brand ethos and provide a...

  • Team Member

    4 weeks ago


    Leeds, Leeds, United Kingdom SSP Group Full time

    About the RoleWe are seeking a skilled and enthusiastic Team Member to join our team at SSP Group. As a Team Member, you will be responsible for providing an outstanding customer experience, ensuring a clean and safe environment, and collaborating with colleagues to deliver smooth and efficient operations.Key ResponsibilitiesEngage with customers and provide...


  • Leeds, Leeds, United Kingdom Page Personnel Sales Full time

    About the RoleWe are seeking a skilled Customer Experience Specialist to join our team at Page Personnel Sales. As a key member of our customer-facing team, you will be responsible for providing exceptional support and guidance to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesHandle incoming and outgoing phone calls, responding...


  • Leeds, Leeds, United Kingdom Bannatyne Full time

    Company OverviewWe are a leading health and wellbeing company, Bannatyne, dedicated to providing exceptional services and experiences for our customers.SalaryThe estimated annual salary for this role is £23,328.64 based on 16 hours per week at £11.44 per hour.Job DescriptionAs a Front of House Assistant, you will be the first point of contact for our...


  • Leeds, Leeds, United Kingdom Bubble CiTea Full time

    Join Our Team at BUBBLE CiTeaWe are a leading provider of high-quality bubble tea drinks, committed to excellence in customer service and employee development. About the RoleWe are seeking a Customer Experience Coordinator to join our retail team. As a key member, you will be responsible for ensuring product quality, managing store inventory, and...


  • Leeds, Leeds, United Kingdom Iwoca Full time

    About the RoleWe're looking for a skilled Customer Success Advisor to join our team at Iwoca. As a key member of our Customer Success team, you'll play a critical role in delivering exceptional customer experiences and driving business growth.This is a hybrid role that offers the perfect blend of remote and office work. You'll have the flexibility to split...


  • Leeds, Leeds, United Kingdom Novuna Full time

    We are seeking an exceptional Customer Experience Specialist to join our award-winning team at Novuna. As a key member of our Customer Service department, you will play a vital role in delivering outstanding customer experiences and ensuring that our customers feel valued and supported.Located in the UK, this full-time position offers a competitive...


  • Leeds, Leeds, United Kingdom Frasers Group Full time

    **Job Title:** Customer Experience Manager**Estimated Salary:** £26,000 - £31,000 per annum, depending on experience.**About the Club:Frasers Group is a dynamic and fast-paced organization committed to delivering world-class customer experiences. Our state-of-the-art club offers an unparalleled range of facilities and services, catering to the diverse...


  • Leeds, Leeds, United Kingdom D.M Limited Full time

    Customer Service Centre Executive RoleThis is an exciting opportunity to join D.M Limited as a Customer Service Centre Executive. As a key member of our team, you will be responsible for delivering world-class customer service and exceeding customer expectations.About the RoleWe are looking for ambitious and driven individuals who are passionate about...


  • Leeds, Leeds, United Kingdom Jet2 Full time

    We are seeking a highly motivated Customer Experience Specialist to join our Marketing & Digital team at Jet2.com and Jet2holidays. As a key member of our Customer Experience team, you will play a vital role in driving strategic decisions that enhance customer journeys. About UsWe are a dynamic and fast-paced business with a focus on delivering exceptional...


  • Leeds, Leeds, United Kingdom Arbor Education Full time

    About the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at Arbor Education. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving queries and issues in a timely and professional manner.Key Responsibilities:Provide first-line support to clients via...


  • Leeds, Leeds, United Kingdom Next Full time

    About the Role:">">Deliver exceptional customer service, ensuring a positive experience for every interaction.">">We're looking for a highly motivated individual to join our fast-paced store team as a Customer Experience Specialist. In this role, you'll be responsible for offering outstanding service and excellent stock operations to our customers.">Key...

  • Store Team Lead

    6 days ago


    Leeds, Leeds, United Kingdom Greggs plc Full time

    **Job Summary**At Greggs plc, we're looking for a highly skilled Store Team Lead to join our team as a Customer Experience Manager. This is an exciting opportunity to lead and motivate your team to deliver exceptional customer service in a fast-paced retail environment.**Key Responsibilities:**Lead the team to deliver high-quality customer experiences across...


  • Leeds, Leeds, United Kingdom Jet2 Full time

    About the Role:We are seeking a talented Customer Experience Specialist to join our vibrant Marketing & Digital department at Jet2.com and Jet2holidays. As a key member of our team, you will play a crucial role in driving insights and shaping our customer experiences.Key Responsibilities:Lead our efforts to understand and enhance customer journeys,...


  • Leeds, Leeds, United Kingdom Vintage Full time

    About UsVintage Inns is a charming collection of rural pubs, offering a unique and welcoming atmosphere for guests.As a Shift Supervisor, you will be responsible for delivering exceptional customer experiences and leading a team to achieve high standards.Salary and BenefitsWe offer a competitive salary, with an estimated £25,000-£30,000 per annum,...


  • Leeds, Leeds, United Kingdom Classpop Full time

    Job OverviewClasspop is a pioneering company that brings people together through unique experiences. As a Community Team Lead, you'll play a pivotal role in fostering relationships with our community partners and driving business growth.Main Responsibilities:Develop and maintain strong partnerships with our community partners.Provide exceptional customer...


  • Leeds, Leeds, United Kingdom Heeton Concept Hotels Full time

    About Heeton Concept HotelsWe are a hospitality company dedicated to providing exceptional experiences for our guests. Our hotels offer a warm and welcoming atmosphere, making every stay a memorable one.Job Title: Account Servicing AdvisorEstimated Salary: £25,000 - £30,000 per annum (depending on experience)About the RoleThis is an exciting opportunity to...


  • Leeds, Leeds, United Kingdom Burberry Limited Full time

    Burberry Limited is seeking an experienced leader to join our team as a Luxury Customer Experience Lead in Leeds.Job DescriptionThe successful candidate will be responsible for managing Team Leaders and driving performance across all key performance indicators (KPIs) with each team member. They will also oversee the day-to-day operations of the centre,...