Middleware Support Specialist
3 weeks ago
Sumitomo Mitsui Banking Corporation – SMBC Group is seeking a highly skilled Middleware Support Specialist to join our EMEA Application Management team. As an Enterprise Application Engineer, you will be responsible for providing first and second-line support for Middleware applications, ensuring the service continuity and support of the Middleware applications.
The ideal candidate will have extensive experience in application support, middleware support, strong analytical and engineering background, system upgrade management, maintenance, and troubleshooting skills. You should also possess coordination skills to manage stakeholders in IT and non-IT areas involved in resolution of issues.
Main Responsibilities
- Responsible for providing valuable insight into how systems are performing and addressing any issues noted before they result in an impact for the business.
- Engaging IT colleagues at all levels in EMEA to participate in and contribute to the successful delivery of application support, maintenance, and upgrades.
- Responsible for installing, patching, and upgrading IBM MQ for the SMBC LN region.
- Daily monitoring of the IBM MQ estate (LN and NY) and ensuring that all components are running to required SLAs.
- Daily monitoring of connectivity to/from external vendors.
- Incident resolution and providing responsive solutions and understanding RCA.
- Regular attendance to CAB to screen for potential upcoming threats to production.
We estimate the salary for this position to be around $80,000 - $110,000 per year, depending on your level of experience and qualifications. If you are a motivated and detail-oriented individual with excellent communication skills, please submit your application.
Requirements
- Bachelor's degree in information technology, Computer Science, or a related field.
- Previous exposure to Application Support roles and/or Change Management roles.
- Experience working in a large, complex organisation with a diverse IT environment.
- Proficiency in ITSM software and tools (e.g., ServiceNow, BMC etc.).
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