Expert Debt Guidance Specialist
4 days ago
We are seeking a skilled Debt Advisor to join our team in East Lancashire, where they will have the opportunity to make a meaningful difference by offering expert guidance and support to those in need.
Job Description
As a qualified Debt Advisor, you will provide debt and welfare benefits advice and support to people that have called our telephone helpline. Your primary goal will be to assist individuals in managing their debt, whilst also educating them on how to maintain a healthy financial lifestyle.
Responsibilities
- Provide expert advice on income maximisation, budgeting, priority debts, unsecured debts, formal and informal debt solutions.
- Develop strong relationships with clients, empathising with their situations and empowering them to take control of their finances.
- Collaborate with colleagues to deliver a high-quality service, ensuring client needs are met efficiently and effectively.
- Stay up-to-date with industry developments, expanding your knowledge to better serve our clients.
Requirements
- Certificate in Money Advice Practice (CertMAP) or equivalent qualification.
- At least 1 year of experience in Debt services (telephone or in person).
- Exceptional communication and interpersonal skills, with the ability to build trust with clients.
- Strong analytical skills, with the capacity to think critically and creatively when solving complex problems.
- A deep understanding of debt-related issues, particularly those affecting vulnerable populations.
Benefits
We offer a competitive starting salary of £27,008 per annum, including 29 days holiday, company pension, cycle to work scheme, and free and on-site parking. Our aim is to create a supportive environment that fosters personal and professional growth.
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