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Hospitality Operations Manager

2 months ago

London, Greater London, United Kingdom Mise en Place Full time

About Mise en Place

Mise en Place is a dynamic and innovative hospitality company that prides itself on delivering exceptional dining experiences. Our team is passionate about serving high-quality food and providing outstanding customer service in a unique and welcoming environment.

Job Summary

We are seeking an experienced General Manager to lead our restaurant team and drive business growth. As a key member of our management team, you will be responsible for overseeing all aspects of restaurant operations, including menu development, staff management, and customer service.

Key Responsibilities

  • Develop and implement effective menu strategies to drive sales and customer satisfaction
  • Lead and motivate a high-performing team of restaurant staff, providing coaching and training to ensure excellent customer service
  • Manage restaurant operations, including inventory control, supply chain management, and maintenance of high standards of cleanliness and hygiene
  • Monitor and analyze sales data, customer feedback, and market trends to inform business decisions and drive growth
  • Collaborate with the finance team to manage budgets, forecasts, and financial reporting

About You

We are looking for a seasoned General Manager with a proven track record of success in a similar role. You will have a passion for food, service, and delivering exceptional customer experiences. You will be an excellent communicator, with strong leadership and management skills, and a ability to build and maintain strong relationships with staff, customers, and suppliers.

Requirements

  • Proven experience as a General Manager in a food-led gastro pub or restaurant
  • Passion for food, service, and delivering exceptional customer experiences
  • Excellent communication and leadership skills
  • Ability to build and maintain strong relationships with staff, customers, and suppliers
  • Strong analytical and problem-solving skills

What We Offer

We offer a competitive salary and benefits package, including a 55% package (basic £40k + £15k service charge). You will also have the opportunity to work with a dynamic and innovative company that is committed to delivering exceptional dining experiences.