Senior Technical Consultant

1 month ago


London, Greater London, United Kingdom Pendo Full time

Key Responsibilities:

As a Senior Technical Consultant at Pendo, you will lead customer engagements from initiation to completion, ensuring projects are delivered on time, within scope, and to the highest standards.

Key Responsibilities:

  • Take full ownership of customer engagements, collaborating with customers to deeply understand their needs, business goals, and timelines.
  • Drive transformation and change management initiatives, guiding customers through the adoption of new products or processes.
  • Deliver advanced technical solutions, including in-application tagging, guide creation, and foundational integration setup.
  • Foster strong relationships across various customer personas and segments, advocating for customer needs internally.
  • Lead and mentor junior consultants, sharing knowledge and expertise to elevate the team's overall capabilities.

Requirements:

  • 5+ years in a customer-facing technical role, ideally within a SaaS B2B environment.
  • Demonstrated experience in leading transformation initiatives and managing change within customer organizations.
  • Strong proficiency in CSS, HTML, or similar web technologies.

About the Role:

This role is ideal for a self-starter with a passion for delivering exceptional customer value through technology consulting, transformation, and change management. If you thrive in a dynamic environment and have a strong technical foundation, we invite you to join our team and help shape the future of our customer engagements.



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