Service Administrator

1 day ago

Derby, Derby, United Kingdom Hydro Systems Full time
About This Role

We are seeking a highly organized and detail-oriented Service Administrator to join our team at Hydro Systems. As a Service Administrator, you will play a critical role in supporting our operations team by providing administrative support and ensuring the smooth execution of service jobs.

Key Responsibilities
  • Booking in of new service jobs in SAP and Geeni
  • Check and action jobs at sales gate on Geeni
  • Follow up on open quotations and process approvals for Service
  • Update open WIP report for invoicing purposes
  • Close out completed jobs and create delivery notes
  • Raise invoices for completed jobs
  • Create Service repair quotations
  • Create service notifications
  • Liaising with customers in relation to queries and AOG requests
  • Compilation and administration of work instruction pack for operations team
  • Upon receipt of a quote request, generating quotations and ensuring orders are processed in a timely manner
  • Invoicing of spares and service jobs
  • Ensuring deliveries are on time and escalating if there is a delay
  • Communication with customers or other client company personnel to build, maintain and develop effective business relationships
  • Continuous development of product knowledge
  • Supporting the service team with any required administrative duties
  • Provide holiday and absence cover for the Service Spares Account Manager as designated by the Operations Director
Requirements
  • Key Skills / NVQ (or equivalent) in Administration
  • SAP Experience desirable but not essential as training will be given to the successful applicant
  • Ability to communicate clearly, both written and verbal
  • Good computing skills across the Microsoft office suite, including Excel and Word
  • Excellent attention to detail and ability to identify anomalies in data
  • Experience of working in an engineering environment would be advantageous
  • Excellent attention to detail
  • Flexible and adaptable
  • Ability to work unsupervised
  • Ability to manage own priorities and workloads
  • Self-disciplined with excellent organisational and time management skills
About Hydro Systems

Hydro Systems is a global aerospace company with headquarters in Germany's Black Forest. Our UK facility has recently relocated to larger premises due to our continued growth. We are close to the A50, M1 and M42 and within a short commute time from Derby, Nottingham and Leicester. We are co-located on the Rolls-Royce campus on Victory Road, Derby, our largest UK customer.

Our UK business specialises in the production and delivery of aerospace tooling. Manufacturing and sourcing tools for engine and airframe build and repair, working with high profile OEMs to deliver quality products day in, day out. This is an exciting time to join our business, having experienced significant growth within our manufacturing order book we are now rapidly expanding our UK-based capabilities.

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