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Network Services Lead

2 months ago

Manchester, United Kingdom Cognizant Full time
Job Title: Network Services Lead

Cognizant is seeking a highly skilled Network Services Lead to join our Cloud Infrastructure & Security services practice. As a key member of our team, you will be responsible for leading cross-functional teams to deliver high-quality IT services to our clients.

Key Responsibilities:
  • Develop and implement ITIL processes and functions to ensure consistent deployment, execution, measurement, monitoring, and improvement of services.
  • Define and establish service goals, expected outcomes, and measurable results to drive business value.
  • Lead the ITIL Process resources to achieve process KPIs and service level targets.
  • Act as a crisis manager during critical incidents, guide proactive problem management, and address critical issues to avoid change failures.
  • Ensure up-to-date maintenance of the CMDB and achieve availability and capacity targets.
  • Continually analyze and refine service portfolio metrics to shape the future ITSM strategy.
Requirements:
  • Experience in ITIL processes like incident management, problem management, change management, etc.
  • Experience in ITSM processes and functions, as well as their supporting tools.
  • Ability to lead cross-functional teams and drive business value.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
About Cognizant:

Cognizant is an equal opportunities employer and welcomes all applications regardless of race, color, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.