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Restaurant Operations Manager

2 months ago

Newquay, United Kingdom Philema Hospitality Management Enterprise Full time
{"Role & Responsibilities": "Key Responsibilities
  • Provide exceptional customer service and ensure a warm welcome for all guests
  • Minimize complaints and handle them professionally in accordance with company policies
  • Supervise and manage the Restaurant team in line with company policies and manuals
  • Collaborate with the Food and Beverage Manager, Operations Manager, and General Manager to maximize sales performance and achieve targets
  • Ensure effective control of stock and staff costs
  • Follow all hotel policies as outlined in your training manual
  • Ensure service of food and drinks is done quickly and efficiently, meeting our standards
  • Train and develop your team to ensure they are effective in their roles
  • Stay up-to-date with current promotions and new products
  • Communicate offers and promotions to guests
  • Assist with function and event set-ups in accordance with procedures
  • Maintain accurate billing systems and obtain all payments from guests in accordance with company policy
  • Observe and comply with cleaning rotas, health and safety, food and hygiene regulations
  • Ensure service meets the standards to maintain and achieve relevant awards for Gallery Restaurant
  • Ensure high standards of financial and reporting diligence in accordance with company policy
  • Develop good working relationships with all other departments and communicate information throughout the hotel
  • Understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control, and Emergency Aid
", "Key Attributes": "Key Attributes
  • Immaculate personal presentation and standards
  • Attention to detail and ability to forward think
  • Strong team player
  • Ability to remain calm under pressure and smile in challenging situations
", "Employee Benefits": "Employee Benefits
  • Tronc / Service charge (Food & Beverage Departments only)
  • Complimentary off-peak gym and spa membership at Fistral Spa / Gaia Spa
  • 20% discount on Fistral Spa and Gaia Spa treatments
  • 25% discount on food and beverage throughout the hotels and restaurants
  • 50% discount on bed and breakfast stays throughout the hotels
  • Friends and Family rates across the group
  • Access to 360 Wellbeing
  • Access to Wagestream
  • Length of Service rewards
", "About Us": "About Us

We are a four-star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School. We cater for family adventures, couples breaks, or friends surf trips, with facilities including children\u2019s play areas, indoor swimming pool, and a cinema. We have something for everyone.

", "Why Work with Us": "Why Work with Us

We offer a range of benefits and rewards to our employees, including Tronc / Service charge, complimentary gym and spa membership, and discounts on food and beverage. We also offer a supportive and collaborative work environment, with opportunities for professional development and growth.

", "How to Apply": "How to Apply

Please submit your application through our website or email us at [insert email address]. We look forward to hearing from you

", "Contact Us": "Contact Us

Please contact us at [insert phone number] or [insert email address] for more information.

", "Language": "English"}