Customer Experience Manager

1 month ago


Sheffield, Sheffield, United Kingdom UniHomes Full time

Are you a seasoned professional with a knack for customer journey mapping and experience working with cross-functional teams? Do you have a proven track record in monitoring and supporting customer metrics? If you thrive in a fast-paced environment where the customer is paramount and are excited by the prospect of working for a rapidly expanding tech company that's revolutionising the student housing market, then this brand-new role at UniHomes could be your perfect next step.

Key Responsibilities:
  • Develop and manage customer service programs: Ensure consistent and high-quality service delivery across all channels (phone, email, live chat).
  • Own Reviews: Own and respond to our Trustpilot reviews and conduct Root Cause Analysis to improve our processes.

About the Role:

This varied role will see you working across departments to consistently exceed expectations and deliver a seamless customer experience at every touchpoint. You will be the champion for our student customers, ensuring their voices are heard and their needs are prioritised throughout their entire UniHomes journey.

About UniHomes:

UniHomes has been named the fastest-growing technology company in Yorkshire and the Northeast in the 2023 Deloitte UK Technology Fast 50. Our industry-leading property search portal and utility management service enables our established and ever-increasing network of letting agent partners to offer hassle-free all-inclusive accommodation to our growing and strong community of university students, who are actively seeking their perfect shared house.

What We Offer:

Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events.



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