Process Optimization Director

1 month ago


Leeds, Leeds, United Kingdom Vertex IT Solutions Ltd Full time

We are looking for a Process Optimization Director to join our team at Vertex IT Solutions Ltd. As a key member of the Intelligent Automation department, you will be responsible for working in partnership with other leaders to identify and automate processes/customer journeys using technologies such as RPA, Cognitive, Chat Bots, and Voice Bots.

Your key accountabilities will include completing automation assessments, leading on taking suitable processes through the automation development life cycle, and ensuring all automation development adheres to the approved governance model. You will also need to lead on process re-engineering to enable automation and support with the development of additional automation business cases.

Required skills and experience include influence at Executive/SLT level, strong financial acumen, and knowledge of Microsoft Bot Framework and Live Persons Customer Engagement Platform.

Estimated salary: £85,000 - £110,000 per annum.



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