Observability Expert
2 weeks ago
We are seeking an experienced Observability Expert to join our ITSO organisation as part of our Digital Transformation journey. This role will focus on designing, implementing, and managing the Observability Platform, ensuring seamless integration with other platforms and systems. The successful candidate will have a strong background in IT governance, IT service management (ITSM), and Information Technology Infrastructure Library (ITIL).
About the Role
The Observability Expert will be responsible for developing and implementing IT governance policies, focusing on process improvements within a large or complex organisation. They will also work closely with the Value and Performance team to enhance the value delivered by platform processes and ensure quality management, including quality assurance, risk management, and process improvement methodologies. In addition, they will need to possess strong data analysis skills and stakeholder needs' analysis and communication skills.
Key Responsibilities
- Design, implement, and manage the Observability Platform, ensuring end-to-end IT infrastructure, network, and application services are monitored.
- Develop and implement Risk & Compliance Management strategies, including asset and patch compliance, and disaster recovery planning.
- Collaborate with the Value and Performance team to enhance the value delivered by platform processes.
- Develop and implement IT governance policies, focusing on process improvements within a large or complex organisation.
- Ensure quality management, including quality assurance, risk management, and process improvement methodologies.
Requirements
- Bachelor's degree in Computer Science, IT, or related field.
- Minimum 5 years of experience in IT governance, IT service management (ITSM), and Information Technology Infrastructure Library (ITIL).
- Proven experience in maximising effectiveness of offshore resource models and managing third-party suppliers.
- Strong data analysis skills and stakeholder needs' analysis and communication skills.
What We Offer
- Competitive base salary (£65,000 - £80,000 per annum) depending on experience.
- Up to 20% bonus scheme.
- Benefits package, including BAYE, SAYE & Performance share schemes, flexible benefits, and excellent staff travel benefits.
About Us
easyJet aims to make low-cost travel easy, connecting people to what they value using Europe's best airline network. We see people first and foremost for their performance and potential, committed to building a diverse and inclusive organisation that supports all.
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