Senior IT Support Specialist

4 weeks ago


Bridgend, Bridgend county borough, United Kingdom In Technology Group Full time
Job Title: 3rd Line IT Support Engineer

This is an exciting opportunity to join our team as a 3rd Line IT Support Engineer at In Technology Group. As a key member of our technical team, you will be responsible for providing advanced technical support to our clients, resolving complex IT issues, and ensuring the smooth operation of our IT infrastructure.



Key Responsibilities:

• Providing expert-level technical support to clients via phone, email, and remote desktop
• Troubleshooting and resolving complex IT issues, including hardware, software, and network problems
• Collaborating with the development team to resolve technical issues and implement new technologies
• Staying up-to-date with the latest IT trends, technologies, and best practices

Requirements:

• 3+ years of experience in a technical support role
• Strong knowledge of Windows Server, VMWare, Office 365, and Azure
• Experience with backup and disaster recovery solutions
• Excellent communication and problem-solving skills

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your CV and a cover letter outlining your experience and qualifications.

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