IT Support Specialist

3 weeks ago


Maidenhead, Windsor and Maidenhead, United Kingdom Reboot Recruit Full time
Job Description

We are seeking an experienced IT Support Specialist to join our Reboot Recruit team as a Service Desk Engineer in Maidenhead/Newbury. As a key member of our team, you will be responsible for providing technical support and assistance to our clients.

About the Company:

Our client is a boutique IT & Communications service provider with over 275 UK organisations under their management. With a strong focus on customer needs and excellent service delivery, they offer a unique approach to IT services.

The Role:

  • Provide remote access support to resolve technical issues.
  • Monitor and manage problems proactively to prevent downtime.
  • Assist with setting up and resolving issues with customer equipment.
  • Log incidents in the Service Desk system and follow procedures.
  • Take ownership of client incidents and communicate effectively with clients.
  • Work on projects under the guidance of senior engineers.
  • Develop good working relationships with clients and understand their business needs.
  • Consistently document knowledgebase with client information and fixes.

Required Skills and Qualifications:

  • 1-2 years' experience in a similar role within an IT support environment.
  • Diligent and logical approach with strong problem-solving skills.
  • Excellent customer-focused approach and commitment to service delivery.
  • Ability to prioritise workload.
  • Good interpersonal and communication skills.
  • In-depth knowledge of Windows technologies including Active Directory, Windows Server, and Microsoft Office.

Salary and Benefits:

We offer a competitive salary of £24,000 - £27,000 per annum, plus company benefits.

Desirable Qualifications:

  • 2 years' experience within an MSP environment.
  • Understanding of networking technologies and fundamentals.
  • Knowledge of ITIL and VoIP experience.
  • Exposure to Meraki, Cisco, and Draytek switch, router, and wireless infrastructure.


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