AML Support Specialist

1 week ago

London, Greater London, United Kingdom Dexters Full time
Main Purpose of Role

To provide administrative support to the Anti-Money Laundering (AML) Team at Dexters. The successful candidate will be responsible for understanding and communicating Dexter's Money Laundering Best Practices, as well as providing administrative support for the AML team.

Key Responsibilities
  • Working closely with the AML Advisors to administratively manage the team workflow on Freshdesk, scanning for time-critical messages, responding to basic queries, and checking that all required documentation from offices is uploaded to Vebra/Reapit/TED for each AML ticket to speed up advisor responses.
  • Providing support to the team to action basic referrals.
  • Primarily responsible for all Amber tickets for offices where they do not have an OSCM/Senior Coordinator - Compliance.
  • Carrying out basic audits on sellers, buyers, landlords, and tenants' compliance.
  • Assisting offices with Land Reg checks.
  • Administrative tasks including user setup for the various IT systems used by the team.
  • Assisting in developing and documenting best practice for the teams.
Requirements
  • Possess a passion for customer service and upholding our service standards.
  • Previous experience within Dexters with a great track record.
  • Good knowledge of Dexters best practices.
  • Confidence to work as part of a busy helpdesk, dealing with colleagues at all levels.
  • Excellent timekeeping and absence record.
  • Enthusiastic, 'Nothing is too much trouble' attitude.
  • Smart, well-presented - uphold dress code.
  • Ambassador for the company, always acting in the best interest of the company.
Skills
  • Works in line with our Winning Ways.
  • Customer Focused, Cheeky, Epic, Flexible, First, Team Orientated.
  • Naturally inquisitive.
  • Good communication skills, using the telephone as the first point of contact.
  • Confident working with Google and Microsoft suite of products including Sheets/Excel.
  • Professional manner.
  • Ability to maintain confidentiality in all dealings and correspondence.
  • Highly organized & able to prioritize a varied workload.
  • Able to work under pressure with excellent attention to detail.
  • Flexible approach to work particularly during busy periods.
  • Has a professional approach, demonstrating high levels of integrity.
  • Able to demonstrate initiative along with a 'can do' approach.

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