Field Quality Assurance Specialist
4 weeks ago
At Amazon, we're committed to delivering exceptional customer experiences. As a Field Quality Assurance Specialist, you'll play a critical role in ensuring the quality of our delivery operations. Your primary responsibility will be to identify, design, and implement process improvements that enhance our ability to deliver directly to customers through our network of 3rd party vendors.
Key Responsibilities- Monitor and analyze data to track key quality metrics.
- Perform audits, assessments, and deep dives of field processes and procedures.
- Communicate any quality problems or concerns that are impacting the customer experience.
You'll have the opportunity to work with our ACES (Amazon Customer Excellence Systems) and Quality team to create unprecedented customer experiences. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now, and Amazon Restaurants.
Our 'on the road' people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry-wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.
BASIC QUALIFICATIONS- Advanced proficiency in German and English languages, in both written and verbal communication (C1 Common European Framework of Reference, CEFR).
- Relevant experience working with data analytics and using these metrics to identify problems.
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
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