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Technical Integration Solutions Lead

2 months ago

London, Greater London, United Kingdom Epsilon Full time

Job Title: Technical Integration Solutions Lead


About the Role:


We are seeking an experienced Technical Integration Solutions Lead to join our team at Epsilon. As a key member of our Digital Media Solutions practice, you will play a crucial role in providing technical consulting and advanced troubleshooting for both third-party and proprietary ad server platforms.


In this position, you will work closely with global teams to drive platform enhancements, foster innovation, and lead local teams in strategic initiatives. You will also be responsible for mentoring international Integration Engineers, guiding them through project deliveries, and ensuring successful outcomes.


The ideal candidate will have a strong understanding of the ad server ecosystem, proven leadership skills, and excellent written and verbal communication skills. They should be able to explain complex technical concepts to non-technical audiences and possess a keen interest in finding solutions and understanding their underlying mechanisms.


Key Responsibilities:



  • Collaborate with Epsilon Engineering teams to gain a deep understanding of the system and tackle complex technical challenges.
  • Work closely with Operations, Platform, and Engineering teams to drive platform enhancements and foster innovation.
  • Lead local teams in strategic initiatives and mentor international Integration Engineers.
  • Provide escalation support for 3rd party discrepancy investigations, ad rendering issues, delivery issues, and website tagging issues.
  • Manage and mentor regional teams, ensuring the quality and efficiency of their output.
  • Inspire and motivate team members across multiple global regions through growth opportunities and cross-training initiatives.
  • Train and communicate technical topics to technical and non-technical multinational audiences.
  • Establish and document best practices for Operations teams and facilitate knowledge sharing.
  • Work with Product and Engineering QA to coordinate testing strategies and monitoring plans.

Requirements:



  • An entrepreneurial self-starter with an innate sense of urgency to accomplish tasks promptly while maintaining high standards.
  • A strong command of SQL is a prerequisite.
  • Proficient in programming languages such as JavaScript, HTML, and Python, with demonstrated development experience.
  • Excellent written and verbal communication skills, capable of explaining technical concepts to non-technical audiences.
  • Ability to write technical documentation and training materials.
  • Can navigate challenging client conversations, including Executive leadership teams, on technical implementation areas.
  • Meticulous attention to detail with a track record of delivering high-quality results.
  • Exceptional troubleshooting skills, adept at researching and resolving complex and unknown issues effectively.
  • Strong ownership to drive troubleshooting through to resolution and communicate updates to stakeholders.
  • Working knowledge of networking concepts and tools such as Chrome Debugger and HTTP Proxy applications.

About Epsilon:


Epsilon is a global data, technology, and services company that powers the marketing and advertising ecosystem. We provide marketers from the world's leading brands the data, technology, and services they need to engage consumers with 1 View, 1 Vision, and 1 Voice.


We offer hybrid working opportunities and a comprehensive portfolio of capabilities across our suite of digital media, messaging, and loyalty solutions. Our comprehensive portfolio bridges the divide between marketing and advertising technology, enabling us to process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology.


We have a core set of values that define our culture and guide us to create value for our clients, people, and consumers: Act with integrity, Work together to win together, Innovate with purpose, Respect all voices, and Empower with accountability.


We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package, and endless opportunities to advance your career.


Salary Range: £80,000 - £110,000 per annum (depending on experience)