Senior Consumer Experience Manager
3 days ago
We are a global team at the LEGO Group, managing customer service centres in various locations worldwide. Our mission is to innovate the future of service, deepen consumer engagement, and be a reason why people choose the LEGO Brand.
The Senior Manager for Consumer Experience & Product Innovation will play a crucial role in leading continuous improvement in product support, influencing product design, and enabling us to deliver sustainable and world-class product support.
Salary: $110,000 - $140,000 per year (dependent on location and experience)
About the Company:
- A global company with a rich history and brand recognition
- A diverse and inclusive work environment
- A commitment to Children's Rights and Child Wellbeing
Key Responsibilities:
- Build strong relationships and collaboration between Consumer & Shopper Engagement (CSE) and the LEGO Creative Play Lab and Product Group teams
- Develop and implement CX Testing and Analytics procedures
- Lead and develop our customer service strategy for product support
Requirements:
- Proven experience in consumer experience design, customer service, or product development
- An understanding of consumer insights, data analysis, and reporting
- Demonstrated project leadership and management experience
- Knowledge and experience of product testing programmes
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