Senior Consumer Experience Manager

3 days ago


Slough, Slough, United Kingdom LEGO Gruppe Full time
Job Overview

We are a global team at the LEGO Group, managing customer service centres in various locations worldwide. Our mission is to innovate the future of service, deepen consumer engagement, and be a reason why people choose the LEGO Brand.

The Senior Manager for Consumer Experience & Product Innovation will play a crucial role in leading continuous improvement in product support, influencing product design, and enabling us to deliver sustainable and world-class product support.

Salary: $110,000 - $140,000 per year (dependent on location and experience)

About the Company:

  • A global company with a rich history and brand recognition
  • A diverse and inclusive work environment
  • A commitment to Children's Rights and Child Wellbeing

Key Responsibilities:

  1. Build strong relationships and collaboration between Consumer & Shopper Engagement (CSE) and the LEGO Creative Play Lab and Product Group teams
  2. Develop and implement CX Testing and Analytics procedures
  3. Lead and develop our customer service strategy for product support

Requirements:

  • Proven experience in consumer experience design, customer service, or product development
  • An understanding of consumer insights, data analysis, and reporting
  • Demonstrated project leadership and management experience
  • Knowledge and experience of product testing programmes


  • Slough, Slough, United Kingdom Mattel Full time

    About the OpportunityThis is an exceptional opportunity to join a leading global toy company as a Brand and Category Lead in the UK. You will be responsible for developing and executing local brand and category strategies for our Games portfolio.Main ResponsibilitiesCollaborate closely with the Marketing Team to deliver effective brand management.Develop...


  • Slough, Slough, United Kingdom Hays Senior Finance Full time

    Hays Senior Finance is seeking a highly experienced Senior Accounting Partner to join our team. As a key member of the finance team, you will be responsible for providing strategic financial guidance to senior management.About the role:The successful candidate will have a strong background in finance business partnering, with excellent analytical and...


  • Slough, Slough, United Kingdom Michael Page Full time

    Job Title: Senior Brand Marketing ManagerAbout the Role:The successful candidate will have experience in leading marketing initiatives to drive brand awareness and customer engagement. They will be responsible for creating and executing regular activations and events, supporting partnership establishment and digital campaign performance analysis.About You:A...


  • Slough, Slough, United Kingdom KP Snacks Full time

    About the Role: We are seeking an experienced Assistant Brand Manager to join our team at KP Snacks. In this role, you will support the growth of our portfolio of family fun brands, including Hula Hoops, Pom-Bear, Skips, and Penn State pretzels. You will work closely with Senior Brand Managers to develop and execute marketing plans, lead cross-functional...


  • Slough, Slough, United Kingdom Hays Senior Finance Full time

    About the Role:Hays Senior Finance is looking for a seasoned Finance Business Partner to lead our finance team. In this role, you will be responsible for budgeting, forecasting, reporting, and analysis, as well as business partnering with various departments.Key Skills:Fully qualified ACCA or CIMASignificant experience in finance business partneringSME...


  • Slough, Slough, United Kingdom ECW Search Full time

    Senior Commercial Director - AmazonThis role is ideal for a driven and ambitious individual with a passion for achieving results. As Senior Commercial Director, you will lead the development of best-in-class category growth decisions and channel strategy for Amazon.You will have full strategic responsibility for your category, including managing full P&L and...


  • Slough, Slough, United Kingdom Hays Senior Finance Full time

    Overview: Hays Senior Finance is seeking a skilled Finance Business Partner to join our team. This role will involve working closely with various departments to provide financial guidance and support.">Key Responsibilities:BudgetingForecastingReportingAnalysisBusiness partnering with various departmentsRequirements:Fully Qualified ACCA or CIMAExtensive...


  • Slough, Slough, United Kingdom Marc Daniels Full time

    About the Role:A leading International Consumer goods company is looking for a Senior Financial Analyst - FMCG to join their team in Slough.Sales forecasting and analysis, identifying trends and areas for improvement.Development of KPI targets and delivery through the monthly financial planning and review cycle.Liaison with Commercial teams to...


  • Slough, Slough, United Kingdom Marc Daniels Specialist Recruitment Ltd Full time

    A dynamic and rapidly expanding international consumer goods company is seeking an experienced Commercial Operations Manager to join their high-profile global strategic team.Job Description:Sales reporting and analysis for senior-level stakeholders.Development of KPI reports, including channel, customer, and product profitability analysis.Budgeting and...

  • Marketing Manager

    3 weeks ago


    Slough, Slough, United Kingdom KP Snacks Full time

    Company Overview: KP Snacks is a leading snacks company in the UK, known for iconic brands like Hula Hoops, Pom-Bear, and KP. We're passionate about creating happy snacking moments and have big ambitions for our brands.Salary: The estimated annual salary for this role is £45,000-£55,000, depending on experience and location. This includes an attractive...


  • Slough, Slough, United Kingdom LEGO Gruppe Full time

    Job DescriptionWe are seeking a highly experienced Senior Manager to lead our Consumer Experience & Product Innovation team. As a key member of the LEGO Group's Consumer and Shopper Engagement division, you will be responsible for driving continuous improvement in product support, influencing product design, and enabling us to deliver sustainable and...


  • Slough, Slough, United Kingdom Minstrell Engineering Full time

    Job Description:The Senior Manufacturing Engineer will be responsible for supporting and delivering automation, refurbishment, and equipment upgrade projects to schedule, specification, and within budget. This role is essential in driving growth, reducing operating costs, and improving efficiency at 24/7 high-speed manufacturing sites producing food and...


  • Slough, Slough, United Kingdom Mattel Full time

    Mattel, a leading global toy company, seeks an Assistant Brand Manager to support the UK marketing team.Key ResponsibilitiesDevelop and execute local brand franchise strategies in partnership with the Senior Brand Manager.Collaborate closely with the Marketing Team for effective brand management.Deliver compelling product and marketing presentations to sales...


  • Slough, Slough, United Kingdom Signature Senior Lifestyle Operations Ltd Full time

    We are seeking a Senior Sales Professional to make a positive impact at our luxury care and nursing home in Farnham Common.Key ResponsibilitiesPursue sales opportunities through effective communication and negotiationBudget: £45,000 per annum plus annual bonusAbout the RoleThe ideal candidate will have experience in sales and marketing, with a strong...


  • Slough, Slough, United Kingdom Signature Senior Lifestyle Operations Ltd Full time

    We are seeking a highly motivated and results-driven Luxury Care Home Sales Manager to join our team at Signature Senior Lifestyle Operations Ltd.About the JobThis exciting opportunity offers a competitive salary of £45,000 per annum plus an annual bonus, along with a range of benefits including up to 30 days annual leave and a workplace pension.Key...


  • Slough, Slough, United Kingdom CONNECT RECRUITMENT CONSULTANTS LIMITED Full time

    Job Description: We are seeking a talented Corporate Credit Management Professional to join our Recoveries & Litigations team. The ideal candidate will have experience in debt recovery and a strong understanding of the automotive or consumer finance industry. Key responsibilities include:Recovering assets from terminated accounts.Negotiating payments and...


  • Slough, Slough, United Kingdom Mattel Full time

    We are seeking a highly skilled individual to join our team as a Brand Development Manager. In this role, you will be responsible for implementing key marketing strategies and working closely with local experts in designated brands/categories.About the CompanyMattel is a purpose-driven company aiming to empower the next generation to explore the wonder of...


  • Slough, Slough, United Kingdom ENGINEERINGUK Full time

    Job DescriptionWe are seeking an experienced IT Service Management Director to lead our IT service management efforts at ENGINEERINGUK. The successful candidate will have a strong background in IT service management, IT project management, or similar, as well as excellent leadership and communication skills.The role involves establishing data governance...

  • F&I Portfolio Manager

    2 weeks ago


    Slough, Slough, United Kingdom Hamlin Knight Careers Full time

    About the Role">We are looking for an experienced Insurance and Value Added Products Manager to join our team at Hamlin Knight Careers. The successful candidate will have a proven track record in F&I, product development, and sales.">Key Responsibilities:• Develop and manage a portfolio of high-quality, consumer-focused VAPs that meet regulatory...


  • Slough, Slough, United Kingdom Compass UK & Ireland Full time

    Job Description:We are seeking a Senior Culinary Manager to join our team at Compass UK & Ireland in Slough.As Senior Culinary Manager, you will lead our kitchen operations, providing high-quality meals to our training centre.The centre serves up to 80 delegates per day who pre-order their meals upon arrival.Key Requirements:Culinary Experience: A minimum of...