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IT Network Manager
2 months ago
Job Title: IT Network Manager
Job Summary:
Lorien is seeking a highly skilled IT Network Manager to join our team. As an IT Network Manager, you will be responsible for delivering ICT Service Excellence to our staff and clients.
Key Responsibilities:
- Provide 1st and 2nd line customer-facing and remote support with attention to detail.
- Ensure that all onsite service levels and key performance indicators are met, along with the adoption of core ITIL disciplines: Incident, Problem, and Change Management.
- Work with educational key stakeholders to ensure that their IT requests are being adhered to.
- Lead and develop all aspects of the ICT system and collaboratively work on an ICT strategy for the school.
- Provide onsite support in an IT support role.
Requirements:
- Detailed knowledge of Microsoft Operating Systems, including Windows 10 and Windows Server 2012/2016/2019 products.
- Commercial experience of Microsoft applications, including Office 2016/2019, Office 365, Google Classroom, and SCCM/MDT.
About Lorien:
Lorien is a leading provider of ICT services to educational institutions. We are committed to delivering high-quality services that meet the needs of our clients.