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Clinical Supply Chain Coordinator

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Health Case Management Limited (HCML) Full time
About the Role

The Supplier Coordinator plays a vital role at the heart of our business, maintaining, developing, and coordinating supplier relationships to ensure high-quality and effective service delivery to our customers.

Key Responsibilities:

  • Understand and navigate the complex and extensive network of suppliers/treatment providers.
  • Monitor Service Level Agreements (SLAs) and supplier performance to ensure compliance with clinical standards and delivering for customer satisfaction.
  • Communicate effectively with existing suppliers, handling any concerns or issues and escalating to the Supplier Manager or Customer Experience team as necessary.
  • Perform due diligence to investigate and onboard new suppliers in accordance with expanding business needs and ensuring that they can deliver against our high standards and in line with relevant clinical regulations.
  • Provide data-driven feedback about supplier performance, highlighting potential areas for improvement or expansion.
  • Sensitively coordinate the offboarding of suppliers where necessary.

Benefits:

  • 25 days annual leave.
  • Your birthday off.
  • 6% company pension contribution.
  • Bike to Work Scheme.
  • Medicash Health plan.
  • Enhanced Maternity/Paternity/Adoption and Shared Parental leave.
  • 2 voluntary days per year.
  • Long Service Awards.
  • Employee Wellbeing Seminars.
  • CPD opportunities.
  • Professional memberships paid for (role dependent).

Essential Skills:

  • A calm, confident communicator able to explain things clearly, demonstrating empathy and professionalism.
  • Comfortable working with a range of IT systems, both typical Microsoft systems and more complex bespoke systems. Proficiency with Excel essential.
  • Focused on delivering an excellent service with great attention to detail and a 'right-first-time' approach.
  • Able to use an analytical approach to problem solving, using all the information available to find the best way forwards.
  • Set high standards for yourself and able to perform in high-pressure environments.
  • A degree (any subject applicable) or equivalent academic qualification/experience for this role.
  • Experience in a commercial and administrative duties.
  • Demonstrable experience processing high volumes of complex information and learning new systems.
  • An understanding of pricing models, profit and loss, and contracts would be an advantage but is not required as full training will be provided.