Head of Mental Health Support

3 weeks ago

Sunderland, Sunderland, United Kingdom Mental Health Matters Full time

Job Purpose: To provide strategic leadership and direction to Mental Health Matters' mental health support services. This role is responsible for delivering high-quality, safe, and effective services that meet the needs of our clients and stakeholders. The Head of Mental Health Support will lead the continued innovation, integration, and transformation of front-line services, promoting the organisation's mission, values, and strategy.

The successful candidate will have delegated authority from the Board for the day-to-day management of the functions within their control, in line with the parameters detailed in the current Schedule of Delegation.

Main Responsibilities
  1. Leadership: Demonstrate the vision, values, and competencies of Mental Health Matters as a role model within the organisation and as an ambassador externally. Work collaboratively as an active member of the Leadership Team and deputise for the Director of Quality and Operations as requested.
  2. Maintain a contemporary understanding of services across Mental Health Matters to promote all services and respond positively to opportunities across the health and social care sector.
  3. Lead on business planning, objective and budget setting for services within the portfolio in line with corporate guidance and organisational priorities.
  4. Contribute to the development, design, and implementation of management and support practices that facilitate a geographically dispersed organisation that operates services 24 hours a day.
  5. Manage specific projects and change management processes as appropriate and requested by the Director of Quality and Operations.
  6. Act as a member of the Senior On-Call Team on a rotational basis.
  7. Service Delivery: Provide clear and visible leadership to services ensuring that colleagues understand Mental Health Matters' strategic direction and priorities and their own contribution to this.
  8. Responsible for effective management of own budget and ensuring managers of delegated budgets are working to appropriate authorisation levels, all variances are addressed, and each service remains financially viable.
  9. Be the operational lead for service mobilisation plans to establish and deliver new services in line with contractual requirements and bid promises.
  10. Responsible for effective management and development of colleagues through implementation of supervision, appraisal, and personal development plans that encourage engaged and productive teams and opportunities for progression.
  11. Ensure all services use appropriate CRM systems to accurately capture and collate relevant data.
  12. Lead on the development of relevant policies and procedures for services and ensure all colleagues understand and implement these together with organisation-wide policies.
  13. Manage and monitor implementation of safeguarding policy and practice so that teams work to the highest safeguarding standards and Mental Health Matters clients are effectively safeguarded.
  14. Responsible for effective incident reporting within services, together with review and sharing of learning across all service areas.
  15. Share risk information with senior colleagues at an early stage to enable effective mitigation and management.
  16. Responsible for effective information governance in services, ensuring teams understand their responsibilities in protecting and managing client data.
  17. Oversee effective management of premises and that colleagues understand and meet their responsibilities in terms of health and safety so all environments are safe for teams, people accessing services, and visitors.
  18. Performance and Quality Management: Ensure effective performance management is embedded for teams and services and that appropriate reporting and monitoring systems are in place to meet both internal and external requirements.
  19. Responsible for regular monitoring of contracts and service level agreements, with commissioners, ensuring services deliver to contract, meet all performance indicators, and evidence positive outcomes and best value.
  20. Maintain up-to-date knowledge of best practice and ensure this is shared to drive practice improvement and service development across all areas.
  21. Create and embed a culture of continuous quality improvement, including a regular cycle of audit across services in line with Mental Health Matters' corporate framework.
  22. Engage with Mental Health Matters' business support team to support the development of quality and practice leadership and delivery of high-quality responsive services that meet local commissioning needs.
  23. Business and Partnership Development: Maintain an objective and innovative position in reviewing service delivery models and play an active role in service design/redesign and development.
  24. Act to implement further development and integration of digital approaches to service delivery that keep Mental Health Matters at the forefront of new service models.
  25. Encourage innovation from within operational teams to address gaps in services, develop original ideas, and solutions that respond to requirements of people accessing services and commissioners.
  26. Create opportunities for service development through integration of Mental Health Matters services, building on knowledge, skills, and competencies.
  27. Act to influence through effective and collaborative relationships with commissioners and other stakeholders, creating an open dialogue that supports future service growth opportunities.
  28. Implement effective co-production strategies to give a voice to those who access services and to support service design and development.
  29. Support in the development and completion of tenders/bids and attend tender presentations/meetings as required.

All colleagues have a responsibility to undertake training and development as required. They also have a responsibility to assist, where appropriate and necessary, with the training and development of fellow colleagues. All colleagues have a responsibility of care for their own and others' health and safety.

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