Sustainability Expert
3 weeks ago
E.ON Next is a leading energy company dedicated to creating a sustainable future, now. We're innovating our energy in the right direction, one step at a time.
We strive to make this whole energy thing easier for our customers. That means providing exceptional service and using cutting-edge technology to do it.
We're building a new business focused solely on delivering the best for our customers, helping us achieve our UK purpose of leading the energy transition.
E.ON Next is about bringing feel-good energy to everyone. We're moving our energy in the right direction, one little big step at a time.
Affordability and Vulnerability Specialist
About the RoleYou'll be part of our customer operations team and have a highly rewarding job – You'll be speaking to our customers throughout inbound and outbound telephony as our main form of communication and via email. You'll be empowered to support our customers using third parties such as Paylink, National Debt Line and more.
The team will be part of our unit where we support the most vulnerable customers in our business. We give our customers enhanced support when they are facing financial hardship and quality conversations are key; This includes getting the best outcome for our customers via setting arrangements, taking appropriate payments and ensuring a right outcome for their financial situation. We support the business in all things Ability to Pay, Priority Services Register and support in ensuring we're meeting our licence conditions as well as putting our customers at the heart of everything we do.
You'll be thinking on your feet and using your initiative to make your own decisions using the training and guidance provided. We work fast-paced to meet our customer demand but don't worry – We face challenges together, we support one another through every problem. Working within our specialised area, our telephony work will vary depending on priority.
If you have a passion for supporting the business and our customers in vulnerable circumstances and look for job satisfaction, then this is the role for you.
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