Customer Service Support Specialist

5 days ago


East Molesey, Surrey, United Kingdom March Personnel Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as an Administration and Customer Service Assistant at March Personnel.

This role involves providing exceptional customer service, handling daily pharmacy administrative tasks, and working closely with clinics and healthcare professionals.

  • Key Responsibilities:
  • Answer patient enquiries and respond to queries regarding prescriptions and product information
  • Action daily pharmacy administrative tasks, including import/export of CBM's
  • Liaise with clinics and healthcare professionals to resolve patient queries
  • Direct requests and unresolved issues to the designated person
  • Maintain accurate records of customer interactions and transactions
Requirements
  • Essential Skills and Qualifications:
  • Excellent customer service skills and communication abilities (written and oral)
  • GCSE or equivalent level education
  • Numerate skills (GCSE or equivalent level maths) and IT literacy
  • Familiarity with Microsoft Office and SAP software
  • Able to self-manage and prioritize tasks effectively

Estimated Salary: £25,000 - £30,000 per annum



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