Technical Chatbot Specialist

2 weeks ago


London, Greater London, United Kingdom Xcede Full time

Technical Chatbot Specialist

We are seeking a seasoned Technical Chatbot Specialist to drive the development and implementation of our new AI-powered chat interface. As a key member of our team, you will be responsible for designing, developing, and deploying conversational experiences that meet and exceed consumer expectations.

Salary: Up to £90,000 per annum + bonus

About Us: Our client is a well-established Insurtech company dedicated to innovation and customer satisfaction. We're committed to creating exceptional consumer experiences through cutting-edge technology.

Your Responsibilities:

  1. Take ownership of chatbot development, design, and architecture, leveraging AWS solutions focused on consumer engagement and experience.
  2. Serve as a subject matter expert for chatbot engineering within the team, collaborating with internal stakeholders and team members in Data Science, Engineering & Technology.
  3. Stay up-to-date with emerging AWS technology testing and development, experimenting with new capabilities to drive innovation.

Your Skills and Qualifications:

A successful candidate will possess:

  • Proven commercial experience using customer engagement and experience technology, preferably within the Amazon Connect and AWS ecosystems.
  • Ability to design and develop AWS environments and systems as code.
  • Experience with cloud automation tooling, such as Jenkins and Terraform.
  • Strong knowledge of Natural Language chatbots and voice systems, including Interactive Voice Response.

Bonus Point: This role offers a unique opportunity to work with a forward-thinking company, driving innovation and excellence in the field of AI-powered chat interfaces.



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