Technical Chatbot Specialist
2 weeks ago
Technical Chatbot Specialist
We are seeking a seasoned Technical Chatbot Specialist to drive the development and implementation of our new AI-powered chat interface. As a key member of our team, you will be responsible for designing, developing, and deploying conversational experiences that meet and exceed consumer expectations.
Salary: Up to £90,000 per annum + bonus
About Us: Our client is a well-established Insurtech company dedicated to innovation and customer satisfaction. We're committed to creating exceptional consumer experiences through cutting-edge technology.
Your Responsibilities:
- Take ownership of chatbot development, design, and architecture, leveraging AWS solutions focused on consumer engagement and experience.
- Serve as a subject matter expert for chatbot engineering within the team, collaborating with internal stakeholders and team members in Data Science, Engineering & Technology.
- Stay up-to-date with emerging AWS technology testing and development, experimenting with new capabilities to drive innovation.
Your Skills and Qualifications:
A successful candidate will possess:
- Proven commercial experience using customer engagement and experience technology, preferably within the Amazon Connect and AWS ecosystems.
- Ability to design and develop AWS environments and systems as code.
- Experience with cloud automation tooling, such as Jenkins and Terraform.
- Strong knowledge of Natural Language chatbots and voice systems, including Interactive Voice Response.
Bonus Point: This role offers a unique opportunity to work with a forward-thinking company, driving innovation and excellence in the field of AI-powered chat interfaces.
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