Team Leader

3 weeks ago

Southampton, Southampton, United Kingdom Two Saints Full time
Job Title: Team Leader

We are seeking an experienced Team Leader to join our Housing First team in Southampton. As a Team Leader, you will play a key role in supporting our team to achieve their potential and deliver high-quality services to our clients.

Main Responsibilities:
  • Support your team to achieve their potential through regular staff supervision, coaching, training, and induction.
  • Hold a small caseload of clients when required.
  • Further support your team where needed with their workload.
  • Manage staff annual leave, plan rotas, and organize cover for absences ensuring adequate cover at all times.
  • Work flexibly where needed and empower your team to work flexibly when engaging with hard-to-reach clients.
  • Ensure an effective and timely response to all complaints and safeguarding issues, taking appropriate action.
  • You will be involved in the recruitment of staff for your team.
  • You will attend meetings and represent the service to key stakeholders.
  • Increase the presence of the service in the local area to help win tenders and maintain current contracts.
  • Liaise with accommodation providers to develop an excellent working relationship.
  • Facilitate and monitor client support.
  • Provide reports and data where needed.
  • Be part of the on-call service.
  • Attend supervision, appraisal, training, and meetings as directed, which may be outside your normal working pattern.
  • Work flexibly across all areas of operation where required and prior notice given.
  • Any other reasonable task as requested by a member of staff.
Requirements:
  • A minimum of one year's management experience is desirable, although not necessarily in this sector.
  • A real passion for working with homeless people is essential.
  • Clear verbal and written English and great communication skills.
  • Good understanding of IT and keyboard skills.
  • Polite, assertive manner.
  • Passion for working in a client/customer-facing role.
  • Have an interest and genuine concern for homelessness and related issues.
  • Knowledge of voluntary and statutory agencies would be an advantage.
  • Some experience of this sector would be an advantage.
  • Knowledge of best practice in supporting people with drug/alcohol and/or mental ill health issues, including realistic harm reduction approaches.
  • Flexible to meet the needs of the service.
  • Important: Driving license and access to your own car is essential for this role.

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

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