Concession Deputy Store Manager

4 days ago


London, Greater London, United Kingdom Mamas & Papas group Full time

Mamas & Papas, the UK's largest specialist baby and nursery products retailer, is seeking a talented Retail Concession Team Lead to join our team in Warrington within M&S.

As a Concession Deputy Store Manager for one of our Mamas & Papas concession stores, you will work closely with the Concession Manager to deliver exceptional customer experiences, drive sales growth, and lead a team of Sales Assistants and Supervisors. Your primary responsibility will be to manage the day-to-day operations of the store, ensuring seamless execution of business plans, achieving sales targets, and maintaining high standards of customer service.

We are committed to championing diversity and inclusion, and we welcome applications from individuals who share our values. As a Retail Concession Team Lead, you will play a vital role in shaping the future of our business, driving innovation, and creating a positive impact on our customers' lives.

Key Responsibilities:

  • Manage a team of Sales Assistants and Supervisors to achieve sales targets and maintain high customer satisfaction levels.
  • Work closely with the Concession Manager to develop and implement business strategies, driving sales growth and improving operational efficiency.
  • Ensure seamless execution of business plans, including visual merchandising, stock management, and inventory control.
  • Provide exceptional customer service, responding to customer feedback, and resolving any issues promptly.
  • Foster a positive and inclusive store environment, promoting teamwork, and recognizing individual contributions.

What We Offer:

  • A competitive salary of £45,000 - £55,000 per annum, depending on experience.
  • An excellent benefits package, including 33 days holiday (increasing to 40 with service), buy and sell holiday schemes, company bonus schemes, and employer pension contribution.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • The opportunity to work for a leading retail brand, making a real difference in the lives of our customers.
  • A supportive and inclusive work environment, where diversity and inclusion are valued.

Estimated Salary: £47,500 - £57,000 per annum.



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