Senior Service Manager
2 weeks ago
Senior Service Manager Opportunity
Megan's - South West London is seeking an experienced senior service manager to lead our front-of-house team. As a key member of our management team, you will be responsible for driving business growth, improving customer satisfaction, and developing the skills of our staff.
The ideal candidate will have previous experience as a supervisor or team leader in a similar full table service environment, with a strong focus on customer satisfaction, team management, and career progression. If you're passionate about providing outstanding service, leading a team, and growing with a fast-paced and exciting company, we'd love to hear from you.
About the role:
- Lead a team of servers, hosts/hostesses, and other front-of-house staff to deliver exceptional guest experiences
- Develop and implement strategies to improve customer satisfaction, increase sales, and enhance team performance
- Conduct regular training sessions to upskill and reskill staff, promoting career growth and development
- Maintain accurate records, reports, and feedback to inform business decisions and drive continuous improvement
About us:
- A collection of over 20 dog-friendly restaurants serving fresh, Mediterranean-inspired food in the heart of South West London
- Passionate about creating a fun, supportive, and inclusive work environment that fosters growth and success
- Dedicated to developing talented individuals into future leaders, offering ongoing training, and career opportunities
- Committed to supporting local charities and making a positive impact in our communities
What's in it for you?
- Competitive salary: £13.50 per hour plus uncapped tronc
- Benefits package including genuine work-life balance, 33 days paid holiday pro rata, access to pay early, and more
- Ongoing professional training and development opportunities
- Career progression and potential to move into management roles
Estimated salary range: £25,000 - £30,000 per annum
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