Business Systems Analyst

1 month ago

London, Greater London, United Kingdom Genpact Full time

Job Title: Senior Principal Consultant - Business Analyst - ServiceNow

Job Summary:

Genpact is seeking a Senior Principal Consultant - Business Analyst - ServiceNow to join our team. As a key member of our organization, you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization.

Key Responsibilities:
  1. Elicit and clearly document business and system requirements, and create requirement artefacts. Develop User stories, functional specifications, and system design specifications for client engagements by understanding customer requirements.
  2. Understand and negotiate needs and expectations of stakeholders.
  3. Conduct requirement walkthroughs with the team after client approvals and ensure all clarity is attained throughout the project.
  4. Coordinate and communicate with the client and internal project team developers, PM, QAs, etc. on business requirements.
  5. Manage customer relationships and expectations by developing a communication process to keep others up to date on project results.
  6. Create and maintain issue logs, meeting minutes, project summaries, and meeting schedules.
  7. Support customers during UAT.
  8. Perform functional testing to ensure requirements are being met.
Qualifications:
  1. B.E / MCA / Relevant degree
  2. Prior working experience with ServiceNow.
  3. Good knowledge of available IT systems/tools.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

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