Restaurant Supervisor

1 month ago

North West London, United Kingdom Allegra GroupCulinary Grace Full time
Restaurant Supervisor Job Description

We are seeking an experienced Restaurant Supervisor to manage daily operations and maintain exceptional service standards at Englands Grace, a prestigious restaurant in London.

Key Responsibilities:
  • Oversee daily restaurant operations, including opening and closing procedures, to ensure smooth service delivery and guest satisfaction.
  • Monitor dining areas and service points to ensure compliance with Food Standards Agency regulations and maintain a clean and safe environment.
  • Maintain stock levels and liaise with kitchen staff regarding menu availability to ensure efficient service and minimize waste.
  • Implement and maintain quality control standards for food and beverage service to ensure consistency and excellence.
  • Complete due diligence documentation as required by EHO standards to ensure compliance and minimize risk.
  • Supervise and mentor front-of-house staff, including waiting staff, hosts, and bar staff, to develop their skills and knowledge and improve service standards.
  • Create staff rotas ensuring appropriate coverage during peak trading periods and manage staff scheduling to minimize labor costs.
  • Conduct team briefings and training sessions to ensure staff are aware of company policies, procedures, and expectations.
  • Support the recruitment process and conduct staff inductions to ensure new staff are properly trained and integrated into the team.
  • Participate in performance reviews and disciplinary procedures to ensure fair and consistent treatment of staff.
  • Provide on-the-job training and development opportunities to support staff growth and career development.
  • Maintain floor presence during service to ensure guest satisfaction and handle guest feedback and complaints professionally and effectively.
  • Monitor table management and waiting times during busy periods to ensure efficient service and minimize wait times.
  • Manage bookings and special events coordination to ensure smooth service delivery and guest satisfaction.
  • Build rapport with regular customers to ensure loyalty and repeat business.
  • Support implementation of allergen awareness procedures to ensure guest safety and well-being.
  • Assist in managing wage costs and rota planning within budget to ensure efficient labor management.
  • Monitor KPIs and sales data to identify areas for improvement and make data-driven decisions to optimize service delivery.
  • Maintain accurate records of incidents and resolutions to ensure compliance and minimize risk.
  • Support menu development and pricing strategies to ensure menu offerings are competitive and appealing to guests.
  • Help implement marketing initiatives and promotional events to drive sales and increase brand awareness.
  • Ensure compliance with company policies and UK employment law to minimize risk and ensure fair treatment of staff.
Requirements:
  • Minimum 5 GCSEs at grade C/4 or above, including Maths and English.
  • Level 3 Diploma in Hospitality Supervision and Leadership desirable.
  • Minimum 2-3 years' experience in hospitality, including supervisory experience.
  • Level 2 Food Safety Certificate desirable.
  • First Aid qualification advantageous.
Skills and Abilities:
  • Proven leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Proficient in EPOS systems and Microsoft Office applications.
  • Strong problem-solving capabilities.
  • Ability to work under pressure in a fast-paced environment.
  • Basic understanding of P&L and budget management.
  • Good organisational and time management skills.
Working Conditions:
  • Full-time position, 40-48 hours per week.
  • Flexible working pattern including evenings, weekends, and bank holidays.
  • Split shifts may be required.
Employment Package:
  • Free meal and coffee on shift.
  • Discount across all Allegra Group events and venues.
  • Incentive and reward schemes.
  • Career development and training programs.
  • Generous profit share scheme (post probation).
Statutory Requirements:
  • Right to work in the UK required.
  • Must be over 18 due to alcohol sales responsibilities.
Career Development:
  • Structured development programme.
  • Opportunity for progression to Assistant Manager/General Manager.
  • Internal management development programmes.
  • Cross-training opportunities across different service styles.

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