Customer Solutions Engineer
6 days ago
We offer a range of benefits to our employees, including:
* A competitive salary of £30K - £35k per annum;
* 25 days holiday plus bank holidays;
* Very generous pension scheme;
* BUPA health scheme;
* Free on-site parking;
About the Role
We are seeking a highly skilled CUSTOMER SUPPORT ENGINEER to join our team. The ideal candidate will have a strong background in engineering or manufacturing, with excellent communication and numeracy skills. You will be responsible for providing exceptional customer service and technical expertise to ensure customer satisfaction.
Key Responsibilities
We are looking for a candidate who can:
* Produce quotations for sales engineers/customers in a clear, detailed and accurate manner;
* Maintain and produce customer price lists;
* Assist colleagues with technical and engineering inquiries;
* Negotiate and achieve deadlines for the submission of quotations;
* Support bid preparation for new contracts and assist in purchasing activities;
* Interpret customer requirements, gather proposals and specifications, and collaborate with stakeholders to translate specifications into cost estimates for both new and existing products;
* Maintain accurate records of target accounts, opportunities, quotes, projects, contacts, and correspondence in company databases;
* Engage with customers to gather feedback on quotations;
* Estimate production process costs and tooling expenses;
Why Join Us?
We believe in being agile, flexible, and responsive to our team members, treating them as internal customers. Our ideal candidate will share these values and be passionate about providing reliable solutions to assure customer satisfaction.
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