Email Response Professional

1 week ago


London, Greater London, United Kingdom The Juice Plus+® Company EMEA Full time

We are seeking an experienced Global Support Expert to join our EMEA Service Centre Solutions team. In this role, you will provide dedicated support to our Juice Plus+ Partner & Customer community primarily via email. Your goal will be to deliver exceptional customer experiences while handling a specific backlog following a major digital transformation.

You will become competent in answering queries, providing cross-regional support on Partner & Customer issues after receiving appropriate training. This involves efficiently processing a high volume of customer emails, maintaining a high level of quality and attention to detail, and escalating urgent concerns to the Team Lead or supervisor as needed.

Responsibilities:

  • Email Support: Provide timely, personalized, and professional email responses to Partners & Customers across a range of queries.
  • Critical Issue Resolution: Resolve critical issues promptly and escalate priority matters to the Team Lead / supervisor ASAP.
  • Product Knowledge: Develop expertise on common (IT) challenges and product-related technical problems.
  • Process Improvement: Continuously seek opportunities to enhance the email Partner & Customer experience, especially during periods of high demand.

Estimated Salary: $50,000 - $65,000 per annum, depending on location and experience.

Requirements:

  • Education: Good standard of education.
  • Languages: Fluent in German, Spanish or Italian & English with excellent written communication skills.
  • Experience: Experience providing exceptional customer service.
  • Critical Thinking: Strong critical thinking, and problem-solving skills.
  • Adaptability: Ability to learn quickly, work under pressure, and prioritize tasks effectively.


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