Email Response Professional
1 week ago
We are seeking an experienced Global Support Expert to join our EMEA Service Centre Solutions team. In this role, you will provide dedicated support to our Juice Plus+ Partner & Customer community primarily via email. Your goal will be to deliver exceptional customer experiences while handling a specific backlog following a major digital transformation.
You will become competent in answering queries, providing cross-regional support on Partner & Customer issues after receiving appropriate training. This involves efficiently processing a high volume of customer emails, maintaining a high level of quality and attention to detail, and escalating urgent concerns to the Team Lead or supervisor as needed.
Responsibilities:
- Email Support: Provide timely, personalized, and professional email responses to Partners & Customers across a range of queries.
- Critical Issue Resolution: Resolve critical issues promptly and escalate priority matters to the Team Lead / supervisor ASAP.
- Product Knowledge: Develop expertise on common (IT) challenges and product-related technical problems.
- Process Improvement: Continuously seek opportunities to enhance the email Partner & Customer experience, especially during periods of high demand.
Estimated Salary: $50,000 - $65,000 per annum, depending on location and experience.
Requirements:
- Education: Good standard of education.
- Languages: Fluent in German, Spanish or Italian & English with excellent written communication skills.
- Experience: Experience providing exceptional customer service.
- Critical Thinking: Strong critical thinking, and problem-solving skills.
- Adaptability: Ability to learn quickly, work under pressure, and prioritize tasks effectively.
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