Senior Solutions Architect

4 weeks ago

London, Greater London, United Kingdom New Relic, Inc. Full time

Role Overview

We are seeking a highly skilled Solutions Architect to join our team at New Relic, Inc. As a key member of our Strategic SA Organization, you will play a critical role in supporting our customer Open Telemetry initiatives.

Key Responsibilities

  • Lead technical evaluations via OpenTelemetry POC/POV ownership and workshop design in partnership with sales and product teams.
  • Accelerate transformation initiatives and observability maturity for New Relic customers and prospects.
  • Engage with customers in a technical consultancy and advisor role during the pre-sales process, providing technical assistance and solution guidance.
  • Understand and document the current and desired state of the customer's observability state and design solutions to address identified gaps.
  • Map desired customer outcomes to required observability capabilities.
  • Build the brand, trust, and credibility in the OpenTelemetry space by developing artifacts such as reference architectures, technical blogs, conference presentations, and a repository of OpenTelemetry field resources.
  • Enable New Relic field teams on how to engage and implement OpenTelemetry for New Relic customers.
  • Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others.

Requirements

  • BS in CS (or equivalent).
  • 4+ years of professional experience developing with at least one programming language such as Java, Python, or Golang.
  • Hands-on experience and working understanding of OpenTelemetry standards and other OSS such as Prometheus, Grafana.
  • Observability experience with either New Relic, Splunk, AppDynamics, DataDog, Dynatrace, Grafana Labs, or other observability platforms.
  • Technical, Executive presentation, and communication skills.
  • Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs.
  • Ability to effectively communicate with all levels of customer organization from executive to developer/practitioner levels.

Preferred Qualifications

  • MS in CS (or equivalent).
  • Background in mobile device platforms & architectures (IOS & Android).
  • Experience contributing to or working as a maintainer of an open-source project.
  • Familiarity with industry standards such as TOGAF & ITIL.

About New Relic

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities, and perspectives.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

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