Training and Development Professional
5 days ago
We are seeking a highly motivated Training and Development Professional to join our team at Hays Travel. In this role, you will play a key part in shaping the future of our apprentices and ensuring they have the skills and knowledge needed to succeed in their careers.
Job OverviewHays Travel is the UK's largest independent travel agent, with a strong commitment to providing exceptional customer service and developing the skills of our staff. As a Training and Development Professional, you will work closely with our Retail apprentices to deliver training sessions that engage and motivate learners, while also evaluating the effectiveness of current training sessions and suggesting improvements.
Main Responsibilities- Deliver inspiring and motivational training that meets the needs of our Retail apprentices
- Evaluate the effectiveness of current training sessions and suggest improvements
- Develop engaging training content for virtual and classroom delivery
- Assess and coach apprentices during individual progress reviews
- Maintain strong awareness of Safeguarding, Prevent, and British values
- Communicate and promote organisational changes effectively
- Utilise company technology to enhance training delivery
To be successful in this role, you will need:
- Previous experience working in a Customer Service environment
- Experience in Retail Travel sales
- Classroom/remote delivery experience
- Delivery experience of Core Skills
A Level 3 qualification in Education and Training or equivalent would be an advantage, as well as experience of Assessment Awards and Quality Assurance.
Key SkillsWe are looking for someone who possesses excellent organisational and time management skills, strong initiative skills to drive business objectives forward, flexibility to meet the needs of the business, attention to detail, high levels of accuracy, and strong digital skills.
About Hays TravelHays Travel is a dynamic and growing organisation with a strong commitment to developing the skills of our staff. We pride ourselves on delivering exceptional customer service and creating a positive learning environment for our apprentices.
Salary and BenefitsThe estimated salary for this role is £25,000-£30,000 per annum, depending on experience. We offer a comprehensive benefits package, including holiday entitlement, pension scheme, and opportunities for professional development.
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