Customer Supply Chain Operations Specialist

2 months ago

Frimley, Surrey, United Kingdom SC Johnson Full time

About the Role

This is a Fixed Term Contract position within the EMEA Shared Service Centre, where you will work with your colleagues in Order Management to complete various tasks across different countries to provide outstanding service.

Using Lean methodology and tools, you will be looking for ways to improve and standardize processes. Using SAP scripting technology, you will be looking for ways to create further automation opportunities.

About the Team/Department

The Customer Supply Chain function is made up of 6 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full, to our customers.

Responsibilities:

  • Utilize (AI Robot) Tool to maximize case fill rate
  • Work closely with other members of the Supply Chain Team, Marketing department, Sales and local countries as well as the Managers to provide outstanding service to all stakeholders.
  • Process sample/broker orders etc. to strict agreed country specific procedures
  • Accurate set up of customer and material master data records to ensure accurate delivery and billing processes.
  • Use automation tools to drive current processes and identify new automation opportunities.
  • Create accurate monthly metrics and use analytical skills to drive and lead optimization across the team and department.
  • Create capacity & drive efficiency by simplification and standardization of processes & procedures across multiple countries.

Experience you'll bring:

  • Advanced Excel skills
  • Strong numeracy skills and an analytical mindset
  • Must be fluent in English and fluency in an EU language would be an advantage
  • Root Cause Analysis

Behaviors you'll need:

  • Good communication and team player skills
  • Ability to work on own initiative and prioritize tasks as well as flexibility/adaptability/respecting deadlines.
  • Ability to work under pressure with attention to detail
  • Ability to work across multiple countries at the same time
  • Enthusiastic & willingness to learn.
  • Trustworthy and Accountable

What's in it for you?

  • Competitive pay & benefits incl Profit Share
  • Flexible starting and finishing times + day working week
  • 33 days annual leave including public holidays due to supporting European countries
  • Pension, Life cover & Health Insurance
  • Shuttle bus service from local train stations, EV Charging Points, Cycle to Work Scheme
  • Free onsite Gym with free classes

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