SEN Enquiries Officer

1 week ago


Ashford, Kent, United Kingdom Kent County Council Full time

Job Summary

We are seeking a highly motivated and committed SEN Enquiries Officer to join our Special Educational Needs and Disabilities (SEND) service at Kent County Council.

Key Responsibilities

  • Provide exceptional customer service as the first point of contact for parents, carers, Integrated Children's Services, education settings, and multi-agency partners.
  • Monitor and oversee the timely, accurate, and efficient response to requests for advice and information from the SEND service into the Integrated Children's Services Front Door.
  • Respond promptly and accurately to emails, calls, and requests, and track responses to ensure timely resolution.
  • Collaborate with colleagues to ensure seamless service delivery and effective communication.
  • Stay up-to-date with current SEN legislation and its application within the context of Kent.

Requirements

  • Experience working in a public, private, or voluntary sector.
  • Good understanding of current SEN legislation and its application.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Working for Kent County Council

Kent County Council is committed to providing high-quality services to our community. As a customer-facing role, this position requires a strong command of spoken English sufficient for effective performance.



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