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Business Insights and Analytics Specialist
2 months ago
About the Role
We are seeking an experienced Data Analyst and Business Intelligence Officer to join our team at Concept Resources. As a key member of our organization, you will play a crucial role in supporting our business operations by providing high-quality data analysis and insights.
Key Responsibilities
- Advising on all aspects of data and analytics, including data collection, research, analysis, report production, and business intelligence solutions.
- Acting as an expert resource for the use of case load management systems.
- Collating and presenting relevant data to inform performance management frameworks and governance discussions.
- Providing day-to-day support with the system, as well as developing and reviewing standard operating procedures.
- Ensuring compliance with legislation, including GDPR, by ensuring that statutory data reporting requirements are met across integrated systems.
- Providing data sets for Freedom of Information Requests related to aspects of the Integrated Service model.
- Collaborating with colleagues in the Analytics and Data teams to ensure the timely and accurate provision of data required to support Homelessness, domestic abuse, and substance misuse.
- Supporting operational and team managers to understand data and how to use it to identify and solve problems, providing advice, reports, and data visualizations as needed.
- Engaging with a range of key staff and stakeholders, both internal and partner agencies, to gather key data to help support the Integrated Service model.
- Leading on strategic work with partners to use data to identify issues and solutions.
- Ensuring that analytics products are of a high standard, and where possible, are descriptive (what is happening), diagnostic (why is it happening), predictive (what may happen in the future), and prescriptive (what should we do).
- Analyzing, troubleshooting, and supporting the effective running of case load management systems and the workforce infrastructure using them.
Requirements
- Experience of working effectively within a specialist service/local authority environment, engaging with a range of stakeholders, and providing clear, balanced advice and guidance to ensure good outcomes.
- Be educated to degree level in a relevant subject, or evidence of an equivalent level of academic attainment, or equivalent relevant experience.
- Experience of developing and managing progress and performance-reporting and presenting information clearly and concisely.
- Technical knowledge and experience of case load management systems.
- Knowledge and experience of complex data analysis and interrogation using multiple datasets from differing sources, interpreting the outcomes to provide accurate and concise conclusions to inform service priorities and improvements.
- A good understanding of the analytics, data, and information needs of local government, particularly across Homelessness, domestic abuse, and substance misuse.
- A high level of computer/digital literacy.
- Knowledge and experience of key applications, including but not limited to Excel, Power BI, and ETL tools.