Manager of Technical Operations

4 days ago


Nottingham, Nottingham, United Kingdom Redfaire Full time
Job Description

We are looking for a highly skilled and experienced Technical Service Manager to join our team at Redfaire, a leading provider of Oracle ERP solutions. As a key member of our technical support team, you will play a crucial role in delivering high-quality services to our customers.

About the Company

Redfaire is a fast-growing international technology company headquartered in Limerick, Ireland. We implement, optimize, and support users of Oracle ERP solutions, helping our clients transform their businesses through innovative IT solutions.

Job Responsibilities
  1. Support SDMs in managing the support service to meet contracted SLAs
  2. Participate in Service Review Meetings and contribute to the development of improvement plans
  3. Perform Incident Manager role on P1 incidents and ensure timely resolution
  4. Work with Technical Resource Managers to build dedicated support teams for customers
  5. Collaborate with Sales and Presales teams to identify opportunities for cost reduction and increased revenue growth
Requirements
  • Bachelor's degree in a relevant field or equivalent experience
  • Minimum 4 years' experience in complex technical application delivery management roles, preferably with JD Edwards ERP or similar technologies
  • Strong oral and written communication skills in English and analytical and problem-solving skills in complex technical environments
  • Ability to work with a mix of remote and office-based resources
  • Demonstrated ability to learn new technologies and apply them effectively

Estimated Salary: €60,000 - €80,000 per annum



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