Manager of Technical Operations
4 days ago
We are looking for a highly skilled and experienced Technical Service Manager to join our team at Redfaire, a leading provider of Oracle ERP solutions. As a key member of our technical support team, you will play a crucial role in delivering high-quality services to our customers.
About the CompanyRedfaire is a fast-growing international technology company headquartered in Limerick, Ireland. We implement, optimize, and support users of Oracle ERP solutions, helping our clients transform their businesses through innovative IT solutions.
Job Responsibilities- Support SDMs in managing the support service to meet contracted SLAs
- Participate in Service Review Meetings and contribute to the development of improvement plans
- Perform Incident Manager role on P1 incidents and ensure timely resolution
- Work with Technical Resource Managers to build dedicated support teams for customers
- Collaborate with Sales and Presales teams to identify opportunities for cost reduction and increased revenue growth
- Bachelor's degree in a relevant field or equivalent experience
- Minimum 4 years' experience in complex technical application delivery management roles, preferably with JD Edwards ERP or similar technologies
- Strong oral and written communication skills in English and analytical and problem-solving skills in complex technical environments
- Ability to work with a mix of remote and office-based resources
- Demonstrated ability to learn new technologies and apply them effectively
Estimated Salary: €60,000 - €80,000 per annum
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